Essential Duties/Responsibilities:
Work through complex issues that include creating test scenarios, test cases, and test scripts mapped to workflow, and system design requirements.
Replicate, isolate, and identify a root cause while providing workarounds and testing, fixes, and patches in a staging or test environment.
Monitor system issues and provide feedback.
Research and resolve front-end/user and back-end/system problems by diagnosing the root cause, hypothesizing, and mapping out a possible solution, and testing the solution in the QA environment.
Resolve issues by engaging appropriate business/policy staff, software developers and/or vendor specialists.
Assist users in monitoring and analyzing their data via SQL querying and reporting.
Work closely with end users, project management, application developers, and others to understand features and create a robust, comprehensive test strategy to verify functionality.
Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Experience writing, refining, and analyzing SQL queries to answer questions and resolve issues	Required	7	Years
Extensive SQL skills	Required	7	Years
Experience creating test scenarios, test cases, and test scripts mapped to workflow, and system design requirements	Required	7	Years
Strong experience debugging applications	Required	7	Years
Curiosity with the ability to problem-solve in a creative but vigilant manner	Required	0
Critical thinking skills with a strong emphasis on accuracy, precision, and logical reasoning	Required	0
Verbal and written communication skills	Required	0
User-level experience with Microsoft Office Suite, especially Excel.	Required	0
Experience in public health or medical related industry	Highly desired	0