**Position Description:** - Work with the project manager and business stakeholders/technical leads to analyze and document business requirements for new ServiceNow processes and align to the project schedule. - Work with the ServiceNow development team to validate the solutions for defined customer requirements. - Provide assistance to other Business Analysts on the project team as required. - Develop procedures, manuals, and other documentation artifacts as needed. - Develop User Stories based on business requirements provided by the stakeholders/technical leads. - Document current and future processes and workflows. - Manage the User Acceptance Testing (UAT) and validation activities. - Engage customers/stakeholders to effectively and capture business requirements. - Develop Agile User Stories based on customer requirements (as required). - Ability to host customer CAM/IRM demos and effectively explain ServiceNow capabilities. - Ability to analyze alternatives presented by development team members and provide feedback based on customer requirements. - Work effectively in a highly matrix team organization. **Education:** - Bachelor's Degree with 7+ years of experience - **Must be able to obtain and maintain a Public Trust.**
**Skills Requirements:** **Basic Qualifications:** - Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field - 5 years of experience as a ServiceNow CAM or IRM Business Analyst - 5 years of experience in designing and building business processes - 3 years of experience with process flow documentation creation - Understanding of Agile software development practices - Excellent verbal and written communication skills including presentation skills - Must be able to obtain and maintain a Public Trust. **Required Skills:** - Solid Business Analyst experience with IT Infrastructure specifically in the area of Risk Management, Continuous Authorization and Monitoring with a good understanding of vulnerability assessments. - Knowledge and experience with overall ServiceNow Ecosystem and able to understand customer needs and requirements quickly to put together proposed solutions. - Strong communication and reporting skills. - Team player who stands out as an individual contributor and can mentor other team members to manage and achieve project milestones.