Role: Business Analyst with Call Center/Service Center

5+ years as a client facing BA.

Need someone with Call center/service Center experience.

Client is building a case management system in a Salesforce environment that will support members and employees receiving benefits.

Pension / Retirement experience highly desired

Strong BA with a dash of technical exp

Strong background in mapping L1 to L5 process flows, sprint demos, requirement traceability and user experience
Ability to lead client-facing interviews / meetings; ability to interface with clients aggregate / synthesize key pain points as an input to future state process flow development
Strong BA with a dash of tech

This position is a hybrid role. In office T -TH