Responsibilities:

-Work closely with MDCPS resources to storyboard user scenarios for case management applications

 -Define business outcomes for case management use cases

 -Develop high quality technical documentation identifying key workflows, use cases, user stories and functional specifications

 -Publish step by step process instructions to achieve business objectives

 -Define data requirements associated with clinical use cases

-Review and edit technical content for accuracy, clarity, and consistency, ensuring it aligns with system functionalities and user needs.

 -Organize and structure documentation in a way that is easy to understand and navigate.

 -Produce clear, user-friendly content that is accessible to a diverse audience, including end users, system administrators, and developers.

 -Provide feedback on the CMS from a user perspective to help improve the usability of the system

Required Skills

-Bachelor's degree in Business, Information Systems, or a related field

 -Experience in analyzing, documenting, and implementing software solutions in a technical environment (5 Years)

-Knowledge of SQL or similar query languages is preferred. (3 Years)

 -Solid understanding of databases, APIs, and integration concepts (5 Years)

-Experience with cloud technologies, SaaS solutions, and data analysis. (3 Year)

 -Exceptional writing, editing, and proofreading skills, with a keen eye for detail. (5 Years)

 -Effective communication, organizational and time-management skills.

 -Detail-oriented with a focus on producing high-quality deliverables.

 -Ability to work independently as well as collaboratively within a team.

Preferred

-Specific experience in case management with Child Welfare domains.

 -Hosted web application testing and implementation experience within the Human Services sector (ie Social Services, Crisis/Emergency Services)