Position Details
Business Development Manager Apply
Job Description
Job Title: BDC Manager (Business Development Center Manager)
Department: Sales & Service
Location: Smith Auto Family - Levelland, TX
Job Type: Full-time, On-site
The BDC Manager leads our Business Development Center, overseeing the team that handles inbound/outbound calls, internet leads, and appointment setting for both sales and service. This role is responsible for driving lead conversion, appointment show rates, and delivering a consistent, professional customer experience across all communication channels.
Key Responsibilities
Team Leadership & Coaching
Lead, train, and develop BDC representatives for both sales and service.
Monitor calls, emails, and texts; provide regular coaching and performance feedback.
Run daily huddles and weekly one-on-ones to review results and expectations.
Lead & Appointment Management
Ensure fast, professional responses to internet, phone, and text leads.
Manage daily appointment goals for sales and service; drive higher show and conversion rates.
Oversee follow-up processes for new leads, unsold prospects, no-shows, and past customers.
Process, CRM, & Reporting
Maintain clean, accurate CRM records (notes, tasks, dispositions, lead sources).
Track and report on key metrics: contacts, appointments set, shows, and sold/ROs.
Work closely with Sales, Service, and Marketing to improve lead quality and processes.
Customer Experience
Ensure consistent phone etiquette and messaging that reflects our brand.
Handle escalated customer concerns from the BDC when needed.
Support reputation management efforts by encouraging reviews and feedback.
Qualifications
Required
2+ years in automotive BDC, sales, service, or call center environment.
1+ year in a leadership, team lead, or trainer role (formal or informal).
Strong communication skills (phone, email, text) and professional demeanor.
Comfortable using CRM software and basic reporting tools (Excel/Google Sheets).
Highly organized, detail-oriented, and able to manage multiple priorities.
Preferred
Automotive dealership experience (sales, service, or BDC).
Experience with VinSolutions or similar CRM platform.
Bilingual English/Spanish is a plus.
What We Offer
Competitive pay with performance-based incentives.
Health and retirement benefits (if applicable).
Clear growth path into higher leadership roles within the dealership group.
