Crossroads Chevrolet – Beckley, WV

Crossroads Chevrolet in Beckley, WV is seeking a high-energy, well-organized, self-motivated BDC Manager to lead our Business Development Center and maximize sales opportunities across the dealership.

This is a critical leadership role responsible for driving appointment volume, improving show rates, and ensuring a consistent, professional customer experience from first contact to arrival on the showroom floor.

• Lead, coach, and hold accountable the BDC team to daily, weekly, and monthly performance goals

• Manage inbound and outbound phone, internet, and text leads to maximize appointment set and show rates

• Develop and enforce scripts, processes, and follow-up strategies

• Monitor CRM activity to ensure proper documentation, lead handling, and response times

• Work closely with Sales Management to align appointments with inventory and sales strategy

• Track performance metrics and continuously improve results through training and process refinement

• Maintain a high level of professionalism, urgency, and customer focus at all times

• Proven experience in automotive BDC leadership or high-performing internet/phone sales management

• Strong organizational skills with the ability to manage multiple priorities

• High energy, positive attitude, and strong work ethic

• Self-motivated leader who thrives in a fast-paced, performance-driven environment

• Excellent communication skills, both verbal and written

• CRM experience required

• Competitive compensation based on experience and performance

• 401(k) with company match

• Health, dental, and vision insurance available

• Opportunity to lead and build a high-impact BDC operation

• Stable, growth-oriented dealership environment

• Career advancement opportunities within the organization

If you’re driven, organized, and ready to lead a team that directly impacts dealership success, Crossroads Chevrolet wants to hear from you.

Apply today and take the next step in your automotive career.