Business Development Representative- West

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data, and AI to deliver more personalized service, improve operational efficiency, and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries—moving AI from possibility to production in real-world enterprise environments every day. Role Overview Drive pipeline growth across a defined set of enterprise accounts in the Western United States by identifying, engaging, and converting high‑value opportunities into qualified pipeline. This role shapes how Genesys expands its footprint by opening new logos and unlocking growth within existing customers through strategic engagement. You will partner closely with Account Executives and cross‑functional teams to influence territory strategy, align outreach to business priorities, and accelerate revenue outcomes. At Genesys, you contribute to redefining customer experience through cloud and AI‑driven innovation that helps organizations deliver more empathetic, connected interactions at scale. Success in this role builds exposure to enterprise selling motions, senior stakeholder engagement, and long‑term career progression within a global sales organization. Key Responsibilities Drive multi‑channel outbound prospecting strategies that generate qualified pipeline across new logo and existing enterprise accounts Identify and prioritize high‑value opportunities through deep account research, market insights, and customer intelligence Engage senior decision makers and influencers to build credibility and advance strategic sales conversations Partner with Account Executives to develop and execute territory plans that increase pipeline coverage and conversion rates Uncover expansion opportunities within existing customers by aligning solutions to evolving business challenges and growth objectives Qualify inbound and marketing‑generated leads into high‑quality opportunities that accelerate sales velocity Position Genesys Cloud and CX solutions in a way that connects customer challenges to measurable business outcomes Leverage data, analytics, and modern sales tools to continuously optimize outreach effectiveness and engagement strategies Maintain accurate pipeline visibility, activity tracking, and forecasting within Salesforce to support revenue predictability Consistently meet or exceed pipeline generation targets, meeting goals, and conversion metrics tied to territory performance Required Qualifications 1 to 3 or more years of experience in a BDR, SDR, or inside sales role within SaaS, cloud, CX, or technology environments Proven track record of outbound prospecting and pipeline generation in complex or enterprise‑level accounts Experience engaging mid to senior level stakeholders within large organizations Strong understanding of enterprise sales cycles and account‑based selling approaches Proficiency with Salesforce, LinkedIn Sales Navigator, and modern sales engagement platforms Strong communication, organization, and time management skills Demonstrated ability to manage multiple priorities in a performance‑driven environment Preferred Qualifications Experience selling or supporting customer experience, contact center, or cloud‑based platforms Familiarity with AI‑driven sales tools and data‑informed prospecting strategies Exposure to account‑based marketing or coordinated enterprise sales motions Strong business acumen with the ability to connect technical solutions to business value Compensation This role has a market‑competitive salary with an anticipated base compensation range. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance‑based bonus opportunities. $48,600.00 - $85,400.00 Benefits Medical, Dental, and Vision Insurance Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Equal Employment Opportunity Statement Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, please contact . You can expect a response within 24–48 hours. About Genesys Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI‑Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. #J-18808-Ljbffr