We are seeking a highly versatile and resourceful individual to support the daily operations and strategic growth of our small business. In this dynamic role, you will manage a variety of tasks, tackle multiple objectives, and contribute to our mission of providing high-quality nursery grown native plants for environmental restoration. As our business expands and new team members join, this position offers excellent opportunities for professional growth. Most customer interactions will occur via phone and email communication.

Key Responsibilities:

• Learn and Master Office Operations
  • Understand the day-to-day operations of the office, including processes for handling customer interactions.
• Customer Communication Management
  Customer Journey Coordination
  • Effectively manage customer communication by responding to phone calls and emails and addressing inquiries.
• Database Management
  • Build, expand, and manage a customer contact database to support an expanded marketing push.
  • Review and update contact information in our QuickBooks database.
  • Help prepare the database for use with a new program.
  • Assist in coordinating the entire customer journey from initial inquiries through shipping.
• Website & Vendor Coordination
  • Find and coordinate with a web designer to update or rebuild our website.
  • Keep the website up to date with current information and content.
  • Work with outside vendors as needed for marketing or tech-related projects.
• Marketing System Support
  • Research and help choose a marketing database or CRM system.
  • Support the setup and integration of the system with our website and email tools.
  • Make sure contact information and marketing materials are current and consistent

Marketing and Advertising Analysis

• Evaluate, analyze, and improve existing advertising and marketing efforts to support business growth and outreach.

Qualifications:

• Office Experience
  • A minimum of 7-10 years of office experience, demonstrating proficiency in administrative and clerical tasks. Possess or the ability to obtain notary public.
• Customer Communication Skills
  • Proven ability to manage customer communications and maintain organized records.
• Software Proficiency
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and QuickBooks for efficient task management and record-keeping.
• Database Management Experience
  • Experience in managing customer contact databases, including building, expanding, and maintaining organized data systems to support marketing and sales initiatives.
• Organizational and Time Management Skills
  • Strong organizational and time-management skills.
• Communication Abilities
  • Excellent verbal and written communication abilities.
• Proactive Attitude
  • A proactive attitude and the ability to work both independently and collaboratively.

Compensation and Benefits:

• Full-Time Position: 40 hours per week.
• Competitive Pay: Hourly pay of $25–$35, based on experience.
• Performance-Based Bonuses: Opportunities for performance-based bonuses.