Job Title: Business Operations Analyst  

Job Location: Remote 

About us: 

Softheon is a dynamic and forward-thinking Software as a Service (SaaS) organization that is dedicated to ensuring affordable, accessible, and plentiful healthcare for every American. We are a pioneering force in the healthcare technology industry, driven by our mission to empower individuals and organizations with innovative solutions that transform the healthcare landscape. Our commitment to improving healthcare access and delivery is unwavering, and we are looking for top-tier talent to join our journey and contribute to our vision. If you're seeking an environment where your contributions are impactful and deeply valued, don't just join a company with ambition. Align with a purpose backed by a committed company. 

Our Company Culture: 

Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals. 

At Softheon, Our Mission is powering growth to make healthcare more productive, intelligent, and successful. Our Vision is Making healthcare affordable, accessible, and plentiful for every American. 

About the role:  

We are seeking a highly motivated and detail-oriented Business Operations Analyst I to join our team. The ideal candidate will be responsible for analyzing and optimizing business operations to support the company's strategic objectives. This entry-level role offers an excellent opportunity to develop your skills and grow within the healthtech industry. 

Requirements

You will: 

• Data Analysis: Collect, analyze, and interpret data to identify trends and insights that can inform business decisions and drive operational improvements. 
• Process Improvement: Assist in identifying and implementing process improvements to enhance efficiency, productivity, and quality across various departments. 
• Reporting: Generate and maintain regular reports on key business metrics, providing actionable insights to stakeholders and management. 
• Project Support: Support project management activities, including tracking progress, identifying issues, and ensuring timely completion of project tasks. 
• Cross-Functional Collaboration: Work closely with cross-functional teams, including finance, sales, marketing, and product development, to support business operations and align on strategic goals. 
• Market Research: Conduct market research to stay informed about industry trends, competitive landscape, and emerging technologies relevant to the healthtech sector. 
• Documentation: Maintain comprehensive documentation of processes, procedures, and analysis to ensure transparency and knowledge sharing within the team. 
• Compliance: Ensure business operations comply with industry regulations and company policies, maintaining high standards of quality and integrity. 

You have:  

Education:  

• Bachelor's degree in business administration, Healthcare Management, Information Technology, Data Science, or a related field. 

Experience: 

•  1-3 years of experience in business operations or data analysis  

• Experience in the healthcare or technology industry is a plus  

Skills: 

• Strong analytical and problem-solving skills. 

• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau). 

• Excel experience is required  

• SQL experience is highly preferred  

• Excellent communication and interpersonal skills. 

• Ability to manage multiple tasks and prioritize effectively. 

• Attention to detail and a proactive approach to identifying and solving problems. 

Knowledge:  

• Basic understanding of healthcare industry standards and regulations is desirable. 

Attributes: 

• I am eager to learn and grow within the company. 

• Team player with a collaborative attitude. 

• Strong organizational skills and ability to work independently. 

Other 

• Must be available to work Eastern Hours  (9:00-6:00 pm ET)

• Must be available to work rotating weekend shifts, as well as occasional holidays and overtime shifts 

• Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues. 

Benefits

What we offer:  

Salary - $59,000 - $63,000

Softheon offers every full-time employee a comprehensive benefits package including:  

Opportunity to work on cutting-edge cloud-based healthcare solutions;  

Work from your home company with a one-time home office stipend;  

Excellent benefits package that includes health, vision and dental coverage for you, your spouse and dependents;  

Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave;  

15 days to Discretionary PTO based on YOS plus 9 additional holidays;  

Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities;  

An opportunity for you to be part of a team committed to improving healthcare access and affordability by leveraging innovative technology solutions;  

*Please note that candidates applying for this position, must currently reside within the United States.  

Eligibility to Work in the U.S.: We are unable to sponsor or assist with visa-related processes. Candidates must have valid work authorization to work in the U.S. without any current or future need for employer sponsorship. 

Join Softheon, and together, we'll shape the future of healthcare in America. 

Are you ready to make a difference? Join us at Softheon and help revolutionize healthcare for all. 

At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. Our recruitment and hiring decisions are made solely on the basis of each candidate's qualifications, experience, and skills. We highly appreciate your dedication to our shared mission of making healthcare affordable, accessible, and abundant for all. Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated.  

Employment with Softheon is at-will, which means either the employee or Softheon may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or in any document or statement shall be construed to constitute a guarantee of employment for a specified period of time.