Business Operations Manager – Urgent Care – Work at Home - South Carolina Greenville Market

Business Operations Manager – Work at Home – South Carolina Greenville Market Primary Function / General Purpose Of Position This role supports operational excellence across Urgent Care and Employer Services by serving as a strategic partner to operational leadership in the assigned geography. The position focuses on operational analysis, performance improvement, workflow optimization, and consistent execution of system initiatives. The Manager drives improvements in profitability, patient experience, and employer satisfaction across multiple locations. Essential Job Functions Conduct operational site visits, assessments, and audits across urgent care and employer services locations. Monitor and report on performance metrics including staffing, financials, patient flow, and service delivery. Analyze key performance indicators (KPIs) to identify trends, gaps, and improvement opportunities. Partner with site leaders to implement best practices, standardized workflows, and operational improvements. Facilitate regular consultation with site leadership on performance, financial management, and patient experience. Review profit and loss statements and support development of action plans to improve performance. Provide coaching, training, and operational guidance to clinic managers and staff. Support new site openings and facility enhancements, including operational planning and readiness. Ensure implementation of system initiatives, programs, policies, and technology updates. Build and maintain strong relationships with internal stakeholders, clinic teams, and employer clients. Licensing / Certification None Education Bachelor’s Degree in Business Administration, Healthcare Management, or related field (required) Master's Degree in Business Administration, Healthcare Administration, or related field (preferred) Work Experience 3 years of experience in healthcare operations, business operations, or multi‑site support (required) Experience in urgent care, medical office operations, or occupational health services (preferred) Training Training in operational analytics tools, reporting systems, or healthcare performance improvement methodologies (preferred) What We Offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts Paid time off, parental and FMLA leave, short‑ and long‑term disability, backup care for children and elders Tuition assistance, professional development and continuing education support All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Talent Acquisition Team. #J-18808-Ljbffr