Business Operations Manager / People Manager

Legal Operations Practice Group Manager The Legal Operations Practice Group Manager is accountable for the day‑to‑day management and oversight of assigned attorney practice groups. This key leadership role drives operational excellence, compliance and business growth, leading teams through change and fostering a culture of collaboration, accountability, and continuous improvement. The position requires exceptional leadership, communication, relationship‑building, and analytical skills, as well as the ability to inspire and develop others. Essential Job Functions Manage productivity and oversee timekeeper performance to optimize resource allocation and support operational goals. Conduct regular capacity assessments and case list reviews to support effective work allocation and staffing decisions. Partner with the Audit team to monitor and enhance case quality, ensuring adherence to firm standards and compliance requirements. Support adherence to compliance, including Outside Counsel Guidelines for billings and status reporting, draft bill reviews, and budget completion. Analyze attorney performance data to identify skill gaps and training needs; address those gaps through individualized coaching or firm‑wide resources. Facilitate effective practice group communications, including meetings, updates, and dissemination of key information. Cultivate trust and collaboration across practice groups and with administrative leaders, attorneys, and external partners. Lead teams through organizational change, process optimization, and technology adoption, fostering a culture of adaptability and innovation. Serve as business representative for procurement, development, implementation, and optimization of attorney‑facing technology platforms. Participate in the development and execution of the firm’s strategic and business plans. Experience / Requirements 5+ years management experience with demonstrated ability to lead, inspire, and develop high‑performing teams. Proven experience managing change, building cross‑functional relationships, and communicating effectively with diverse stakeholders. Strong analytical, decision‑making, and conflict resolution skills. Experience with project management, change management, and process improvement. 5 years’ progressive expertise in a related area; experience leading company‑wide initiatives within a multi‑office setting, preferably in a professional services firm environment. Working knowledge of Word, Outlook, PowerPoint, and Excel required; experience in SharePoint and/or Power BI an asset. Full‑time position. #J-18808-Ljbffr