Business Process Analyst

Job Description: Essential duties and responsibilities:Gather, analyze, track and present data in an easy-to-understand mannerExamine data reports to identify and resolve errorsProduce, analyze, and distribute reportsCommunicate changes in an effective and timely mannerCollaborate with stakeholders and cross-functional teams to identify, develop, and implement reporting solutionsGather, review and analyze business data, including KPIs, financial reports and other key metrics using data analytics toolsAssist the Bank in developing best practices, frameworks and metrics needed to evaluate and improve the Bank’s operationsMaintain documentation regarding various projects, processes and operationsIdentify opportunities for process improvement, utilizing business process mappingSupport the portfolio review, maintenance and prioritization review processWrite user guides, various tracking documents, data specifications, release notes, and other deliverables as neededAcquire industry, application, and data content knowledge in the functional areas served by the departmentCreate and Execute queries for research, assist in decision making, and ad hoc reportingSoftware requirementsMicrosoft Office (Word, Excel, PowerPoint)Preferred:ServiceNowSharePointTableauSQLVisioAzure DevOpsAha!MiroExperience requirements0–2-year experience with a 4-year degree4-6 years’ experience required without a degreeExperience working with Agile, hybrid, and traditional project teams supporting IT projectsKnowledge of relational database structures and conceptsAble to access and transform data for use in reports, pulling data from various systemsKnowledge of Lean Six Sigma process improvement methodology (preferred)Education Requirements4-year degree preferred in the field of computer science, information systems, or related field, and 2-3 years’ work experienceKnowledge, Skills, Abilities, and Behaviors:Results driven and oriented with a keen attention to detailStrong written and verbal communication skillsStrong interpersonal skills, with a focus on rapport-building, listening and questioningAbility to think criticallyAbility to present ideas clearly and effectivelyAbility to effectively prioritize and execute work in alignment with business goalsExceptional customer service orientationExperience working in a team-oriented, collaborative environmentEffectively adapt to changes in the workday and environmentEnjoys writing and documenting; interested in and willing to create artifactsOrganized; keeps track of key project decisions, and changes in direction accurately and in a manner such that they can be recalled and/or found quicklyOther duties as requiredBest,