Job Title: Business Process & Application Analyst

Location: Nashville, Tennessee

Duration: 6+ Months

Job Description:

Key Responsibilities:

• Assist in the design, development, testing, and deployment of applications built on low-code platforms.
• Provide ongoing support, maintenance, and troubleshooting for existing applications.
• Monitor application performance and user feedback to identify bugs, inefficiencies, or areas for enhancement.
• Collaborate with the Director of the Operations Analysis Office to implement updates, enhancements, and fixes.
• Maintain clear and up-to-date documentation for application workflows, support procedures, and user guides.
• Conduct user acceptance testing (UAT) and gather feedback to ensure solutions meet business requirements.
• Analyze administrative processes and recommend improvements through automation or digital tools.
• Support user onboarding and training, ensuring smooth adoption of new applications.
• Ensure applications comply with internal standards, accessibility requirements, and data integrity policies.

Use of AI Tools:

The successful candidate is expected to proactively leverage AI tools (such as Microsoft Copilot, ChatGPT, or similar platforms) to enhance productivity and output. This includes using AI to support tasks such as:

• Drafting and refining documentation (e.g., SOPs, user guides)
• Assisting with application testing and code generation in low-code environments
• Supporting project management and task organization
• Brainstorming and improving business process solutions
  Familiarity with AI-assisted workflows is highly valued, and a willingness to continuously explore and adopt AI tools is essential to success in this role.

Preferred Qualifications:

• Experience in application support, quality assurance, or business systems analysis.
• Familiarity with low-code platforms (e.g., Microsoft Power Apps, Salesforce, ServiceNow, etc.) is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to document processes and translate business needs into functional requirements.
• Understanding of accessibility and usability standards.
• Experience using AI tools to support documentation, testing, or process improvement is a plus.

Education & Experience:

A degree in a relevant field (e.g., Information Systems, Business, Public Administration) is preferred but not required.

Candidates with equivalent work experience in application support, quality assurance, or business process improvement are encouraged to apply.

Days:Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No

Hours/Day:7.5

Time Zone:CST

Shift: 8:00 Am to 4:0 Pm