Business Process Consultant Apply
Role :- Business Process Consultant
Location :- Dallas, TX (Onsite)
FTE
Job Description
We are looking for a Business Process Consultant to analyze and design business processes in collaboration with stakeholders and subject matter experts for a financial organization.
We are looking for someone who can hit the ground running in this role to reduce process complexity (simplification), increase process efficiency, increase process effectiveness, and enable speed of operational processes.
Responsibilities
Lean/Six sigma /organizational improvement/ transformational projects. Well versed in quality/Organizational excellence models and standards.
Utilize financial measures and analysis of operational impacts to evaluate the cost and benefits of current processes and identification of potential areas for improvement
Data gathering financial and non-financial, qualitative and quantitative; interviewing skills, workshop skills, good observation skills
Data analysis financial and non-financial, qualitative and quantitative, reimagination of process, customer journey maps etc.
Assist with the analysis and preparation of recommendations that will drive greater productivity, reduce waste, or eliminate duplication
Work with operational team members to understand processes, root causes and outcomes. Create metrics and audit processes to ensure established goals are met and process improvements are sustained
Organize and facilitate meetings with department-specific BPI teams (those focused on incremental improvements) in order to share ideas, discuss opportunities and provide support
Partner with business leaders to maintain ongoing communication regarding improvement opportunities
Gather benchmarking data. Coordinates responses to benchmarking surveys
Organize and communicate data in a manner that conveys a succinct and compelling concept
Plan, manage, and execute medium to large size process improvement initiatives
Skills and Qualifications
At least 8-10 years of relevant experience of process improvement in a financial service industry. Applicable work experience in a consulting, business operations or contact center environment
Requires a 4-year college degree. Advanced degree preferred
Eligible or legally authorized to work in US.
Process Certifications (Lean Six Sigma, BPMS or equivalent), whereas Process Mining will be a plus
Experience developing the voice of the customer including measuring the customer experience, and experience working with customer experience processes preferred
Experience working in a team environment; preferably in a professional environment
Excellent communication skills including research, analysis, and presentation skills
