Job Title: Business Process Support Specialist I Location: Warrendale, PA
Organization: 4367 ES US AMER ESS EESSD COE VIR
Job Posting Start Date: 12/02/2024
Job Posting End Date: 12/01/2025 About the Role:

As a Business Process Support Specialist I, you will play a vital role in enhancing the organization's operational efficiency. You will collaborate closely with cross-functional teams to document, analyze, and improve business processes. This position offers a dynamic environment where you will contribute to impactful projects and drive continuous improvement initiatives.

• Process Documentation and Analysis:
  Document existing business processes and workflows. Conduct thorough analyses to identify inefficiencies and improvement opportunities.

• Process Improvement Initiatives:
  Assist in identifying, developing, and implementing process enhancements. Collaborate with various teams to streamline operations and improve performance metrics.

• Cross-Functional Collaboration:
  Work closely with different departments to ensure smooth implementation of new processes. Foster communication and alignment across teams.

• Training and Support:
  Develop training materials and conduct training sessions to educate employees on process changes. Provide ongoing support and troubleshooting for process-related issues.

• Performance Monitoring:
  Evaluate and monitor the effectiveness of implemented processes. Collect data, analyze results, and recommend further improvements.

• Documentation Management:
  Maintain accurate and up-to-date documentation of all process changes and updates. Ensure compliance with organizational standards.

• Experience: 1-3 years in a business process support role or similar capacity.
• Analytical Skills: Strong ability to assess complex processes and identify areas for improvement.
• Communication: Excellent verbal and written communication skills. Strong interpersonal skills for effective collaboration with cross-functional teams.
• Technical Proficiency: Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Independence and Organization: Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.

• Process Mapping Tools: Experience with process mapping and modeling tools (e.g., Visio, Lucidchart).
• Project Management: Familiarity with project management principles and methodologies.
• Data Analysis Tools: Experience with data analysis and reporting tools (e.g., Tableau, Power BI).