Business Process Designer

Business Process DesignerBanesco USA is seeking a Business Process Designer for our Business Process business unit. Primary job duties include conducting deep-dive interviews with process owners and stakeholders to uncover manual bottlenecks, data gaps, and operational inefficiencies, as well as mapping manual decision-making processes, identifying "low-variability" tasks ideal for AI automation vs. "high-judgment" tasks requiring human oversight.The role also involves analysis and process design, adopting a systemic approach to identify the end-to-end process and friction points. It includes documenting "As-Is" and To-Be workflows, business requirements, KPIs for post-implementation performance tracking, and any additional supporting artifacts.Value management and continuous improvement require quantifying the potential impact of improvementsincluding FTE savings, cycle time/waste reduction, and error mitigation. It also involves defining KPIs for efficiency and reports to track performance, establishing a permanent feedback loop where automation performance data triggers ongoing process refinements.The strategic roadmap balances "quick win" automations with the need for scalable, robust process architecture. It helps leadership prioritize the backlog by distinguishing foundational improvements from "hype" projects. Tool orchestration recommends optimal technology solutions (RPA, BPM, GenAI/LLMs) and ensures all AI developments are connected to the broader enterprise ecosystem, avoiding "siloed" solutions that create technical debt.Support change management by partnering with the Change Management Lead to advocate for the user and monitor post-deployment effectiveness, usability, and model drift. The role is responsible for completing the annual training program assigned and performing other functions and/or duties as assigned.Job requirements include 5+ years in process improvement (Lean, Six Sigma, or BPM) with a proven track record in AI/Automation projects. Fluency in English; Spanish is a plus. Proven ability to map end-to-end value streams, identify dependencies, and look at the "whole picture" rather than individual tasks. High-level understanding of AI capabilities (LLMs, NLP) and Automation (RPA, Low-code) without requiring programming skills. Risk-aware mindset regarding data integrity and process controls. Ability to manage complex, cross-departmental processes with extreme precision. Skilled at interviewing stakeholders and managing the "fear of automation" within teams. Comfortable with ambiguity; able to pivot process designs as technology capabilities or business priorities change. Exceptional storytelling and presentation skills; ability to influence stakeholders at all levels. Strong analytical skills in order to detect and identify weaknesses in the banks systems and the ability to identify the root cause of the weakness. Ability to multi-task, with strong organization, time-management, and prioritizing skills. Strong customer service skills, ensuring satisfaction of both internal and external customers. Ability to work and complete tasks producing high quality results within a fast-paced environment.Benefits include a competitive base salary, paid time off, hybrid schedule, 401k with employer match, tuition reimbursement, paid parental leave, medical, dental, vision, life insurance, supplemental insurances, short-term & long-term disability benefits, free parking, and on-site cafeteria.About Us: Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 6 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of todays world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.