Business Service RepresentativeA.M. Leonard is a leader in the horticultural tool and supply industry, dedicated to providing quality products and exceptional customer service. With over a century of experience, we are committed to innovative solutions that help our customers succeed. We are looking for an enthusiastic and driven Business Service Representative to join our team and contribute to our growing success in the horticultural industry.Hourly Rate: $17.00 + Monthly & Quarterly Bonus OpportunitiesWhat You'll DoMarketing Support & Lead DevelopmentConnect with prospects through outbound calls that complement our digital marketing campaignsFollow up quickly with marketing-qualified leads to keep momentum movingReach out to existing customers with warm, timely conversations about seasonal products and promotionsAdd a personal touch to email campaigns with targeted follow-up callsShare customer feedback and insights to help shape future marketing strategiesIntroduce and promote our Pro+ Business Rewards ProgramTrack lead quality and campaign results to support continuous improvementCustomer Relationship BuildingCreate positive, memorable customer interactions that elevate the overall experienceLead consultative conversations to understand customer needs and challengesRecommend products and solutions that support seasonal planning and long-term successBuild strong relationships with small to mid-size businesses that value personal serviceServe as a knowledgeable resource by answering questions and offering expert guidanceRepresent A.M. Leonard's commitment to exceptional service in every interactionOrder Support & Account MaintenanceAccurately process inbound orders and assist with customer inquiriesRoute complex issues to the appropriate departments when neededMaintain accurate customer records and account detailsSupport account setup, Pro+ enrollment, and basic troubleshootingAssist the team during peak seasons with order processing and customer communicationPerformance ExpectationsMarketing OutreachLead Follow-Up: Contact marketing-qualified leads within 2448 hoursCampaign Execution: Complete outbound marketing campaigns on scheduleBenefitsWe offer a high deductible health plan (HDHP), dental, and vision insurance. We contribute $60 per month to enrolled employees' HSA accounts.Employees and their dependents who are enrolled in our HDHP also have access to our employee health clinic where they can access healthcare for well and sick visits, immunizations, lab services, and more at no cost. Employees not enrolled in our HDHP can still have access to our employee health clinic for just $20 per paycheck. There are also prescriptions available through this clinic at no cost. Employees can also access quick, convenient, and no-cost healthcare in the comfort of their homes 24/7 through our telemedicine partner.Employees also receive life insurance and short-term disability at no cost, and they have the option to purchase increased coverage through payroll deductions. We also offer long term disability, various Aflac plans, and a 401k plan with matching.Employees receive paid time off from day one, including 80 hours of vacation time (prorated based on the start date for the first year) and 40 hours of personal time. After the first full year of employment, eight additional hours of vacation are granted annually.Employees also enjoy the use of our free onsite gym and product discounts on our wide selection of horticultural tools and equipment.We will not sponsor individuals for employment visas, now or in the future, for this job opening. Relocation assistance is not available for this position, and this position is not open for remote work arrangements.AM Leonard is an Equal Opportunity Employer for all, including minorities, women, protected veterans, and the disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.