Job Title: Business Support Specialist

Duration: 2026-03-16 to 2027-12-31

Location: Westbrook Maine USA 04092

Pay Rate: $28.00 - $31.74 hourly on W2

JOB SUMMARY

The Veterinary Software Business Services & Subscription team is looking to add an additional Business Support Specialist member to our growing team to help meet business demands; the role is a unique combination of bookkeeping and customer service.

This team is part of the Veterinary Software Customer Success Operations division, a dynamic team that is focusing on improving the customer experience across all with software from time of sale throughout the customer lifecycle with our solutions.

This Business Support Specialist would focus on performing a variety of activities in support of accurate, timely billing of software products.

This individual would partner with leadership on creating process flows for efficient billing design with new products or changing pricing models.

We expect this role to execute one time and repeating billing using excel, SAP, and billing systems (i.e., ChargeBee) on an ongoing basis.

As processes become established, we anticipate the Business Support Specialist to identify, design and execute continuous process improvement for our team/division.

The role would also include an element of providing content pertaining to billing or data management to stakeholders, resolving issues and ensuring customer satisfaction, addressing internal and external customer inquiries in a timely fashion.

In the role of Business Support Specialist:

You will generate monthly billing files to be uploaded into SAP for numerous Veterinary Software Products.

Audit against monthly promotions and adjustments to ensure accuracy of billing against contracts for products and accounts.

You will ensure compliance with audit standards and financial guidelines.

You will collaborate with leadership and internal stakeholders on billing process design for software products, and process workflow improvements for existing software products and team(s).

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.