Business System Analyst

Business Systems AnalystLocation: Charlotte, NC (Hybrid)Duration: 12 Month ContractPay: $50-55/hr W2W2 ONLY, NO C2COverview:Looking for a multifaceted Business Systems Analyst / Innovation Coordinator who can support different needs across the Innovation Lab.Innovation CoordinationServes as a key point of contact for teams bringing technology requests into the lab.Needs strong organizational skills and attention to detail to stay on top of lab onboarding processes, meetings, documentation, follow-ups, and communications.Responsible for managing expectations and communicating effectively between applicants/project teams, engineers, and the broader innovation team.Will wear multiple hats depending on the needs of the lab, including supporting monthly reporting and other operational activities.Business Systems Analysis / RequirementsNeeds to understand incoming requests, gather requirements, and determine how those requirements fit within the capabilities and purpose of the lab.Should be able to ask the right questions around business value, including why a technology should be evaluated and what the team is trying to accomplish.Must be able to take a technology request and clearly explain the use case, requirements, and potential value to others.Should understand technology well enough to communicate with technical teams, but deep technical expertise is not required.Ideal Background / ProfileStrong communicator who can work effectively with both technical and non-technical stakeholders.High-level technology knowledge can be sufficient if the person is comfortable discussing general technology concepts and understanding what is being requested.Strong organizational skills, follow-through, attention to detail, and ability to manage several responsibilities at once.Someone who communicates honestly and clearly, including being able to explain what they know, what they do not know, and what information is needed.A technology-focused BA, coordinator, Scrum professional, or PM could potentially align, but the environment is broader and less traditional than those individual roles.Experience working with innovation programs, technology labs, onboarding processes, or technology evaluation would be particularly relevant.KEY RESPONSIBILITIESManage Innovation Labs requests from intake through close-out, serving as the primary point of contact for innovation teams.Conduct lab consultations, facilitate discovery sessions, and gather business and technical requirements.Partner with lab engineers to assess innovation viability and coordinate environment onboarding and delivery.Coordinate approval activities and track requests through all stages of the lifecycle.Monitor provisioning activities, support ticket resolution, and customer communications.Maintain accurate documentation, records, and knowledge content using Confluence and other approved tools.Ensure compliance with Innovation Labs policies, processes, and operational standards.Participate in application enhancements, testing, release activities, and process improvement initiatives.Assist with operational reporting, metrics collection, and status reporting.Support stakeholder engagement, communications, and promotional efforts explain.