Business Systems Manager

Role SummaryThe Business Systems Manager is a hands-on position that owns the company’s systems architecture and handles the selection, implementation, and ongoing administration of the business applications that run a multi-entity construction, manufacturing, and retail business. Reporting to the CFO, this role will own a multi-year roadmap to replace and connect the operational systems used across Contracting, Trucking, Maintenance, Operations, and Finance, and will serve as the primary point of contact between the business, our outsourced IT provider, and our software vendors. The ideal candidate is part project manager, part business analyst, and part systems administrator: someone who can document how work actually flows, translate that into requirements, run a disciplined implementation, and keep integrated systems and data moving reliably once they are live. Infrastructure, network, end-user hardware, and helpdesk support are provided by our outsourced IT provider; this role owns the business applications, integrations, and data architecture that run the company.Key ResponsibilitiesOwn the company’s systems architecture and roadmap, including the implementation approach and standards for how systems integrate and how APIs are managed.Build and manage a detailed implementation plan for each system, including scope, timeline, resources, and dependencies.Plan, organize, and lead meetings among internal teams, vendors, and other partners to keep projects on track.Document operational processes as they exist today, how they should flow, and the end state with the new tool in place.Research and evaluate software solutions to replace targeted legacy tools, including requirements gathering, vendor demos, and selection recommendations.Serve as the primary liaison to our outsourced IT provider on technical issues related to the business applications we implement.Serve as the primary point of contact with software providers to resolve technical product issues on behalf of internal users.Administer all new systems, partnering with business leads on new user setup, access, and security.Test interfaces and data flows between systems and reconcile variances.Lead the user acceptance testing (UAT) process in partnership with vendors and business leads.Develop and maintain documentation, including SOPs, quick reference guides, interface specifications, data structures, and a data dictionary.Monitor integrations daily to ensure data is moving between systems as intended, reconciling and correcting as appropriate.Triage and resolve integration issues as they arise.Over time, own the intake and prioritization of requests to add data sources and reporting to the company’s data warehouse.Multi-Year InitiativesSimplify field time entry across toolsFleet management solution for the trucking operationsSelect and implement an equipment maintenance management solution for the shopSupport the implementation of software for Construction project trackingReplace ticketing software at the ScaleReplace or augment a retail point of sale systemImplement a workflow solution for customer credit applicationsReplace paper driver logs with an electronic alternativeImplement a CRM for the Estimating team to track bids won and lostMigrate the company file server to SharePoint and be adminDesign and implement a company-wide data warehouse once core operating systems are established within each functional areaRequired QualificationsBachelor’s degree in Information Systems, Computer Science, Business, related field, or equivalent experience.7+ years of experience implementing or administering business applications, with at least 3 years leading multi-system implementation projects.Demonstrated success running software selections and implementations end to end, including requirements, vendor evaluation, configuration, testing, UAT, training, and go-live.Working knowledge of APIs, system integrations, and relational databases, including SQL.Strong process mapping and documentation skills; able to translate operational needs into system requirements.Experience managing outsourced IT providers and software vendors.Demonstrated success in building cross-functional relationships with both field and office teams.Self-starter, problem-solver, highly organized, and comfortable with ambiguity.Preferred QualificationsDirect experience with Trimble Viewpoint Vista or a comparable construction or manufacturing ERP.Background in construction, paving, aggregates, trucking, or heavy equipment businesses.Experience with construction and fleet systems such as B2W, telematics and fleet management, shop maintenance, scale ticketing, or electronic logging tools.Experience with Microsoft 365 administration, including SharePoint migrations.Experience designing or managing a data warehouse and business intelligence reporting.Project management certification (PMP or similar) a plus.Interest in implementing AI tools to automate workflows and improve back-office efficiency.What Success Looks LikeFirst 90 days: document current-state workflows and the systems landscape, establish working relationships with our outsourced IT provider, key vendors, and management team. Deliver a prioritized, sequenced implementation roadmap for the initiatives above.First year: eliminate dual time entry, complete selection and begin implementation of fleet and shop maintenance systems, have all live integrations monitored daily with documented SOPs, and be the go-to resource for system issues across the business.Pay & BenefitsSalary $110k-$125k depending on experienceDiscretionary bonus & profit sharing match based on company performance100% paid health, dental, and vision insurance for employeeAll other benefits consistent with current company policies