Call Center Agent(ASAP)

Call Center AgentCommuniboost We are seeking a dynamic and customer-focused Call Center Agent to join our team. In this role, you will be the frontline representative of our company, engaging directly with our customers via phone and providing them with exceptional service. You will be responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience with each interaction. Salary Range: $17.50 - $27.00 hourly Location: Akron, OHDepartment: CommuniboostEmployment Type: Full TimeLocation: Akron, OHWorkplace type: OnsiteCompensation: $17.50 - $27.00 / hourKey ResponsibilitiesHandle inbound and outbound calls professionally and courteously.Provide accurate, valid, and complete information to customers by using the right methods/tools.Identify customer needs and assist them in finding appropriate solutions.Document call information according to standard operating procedures.Follow communication procedures, guidelines, and policies.Engage in active listening to ensure understanding and effective problem solving.Skills, Knowledge and ExpertiseHigh school diploma or equivalent; associate's or bachelor's degree preferred.Proven experience as a call center agent or similar customer service role.Proficient in using office software and call center equipment.Strong verbal and written communication skills.Excellent problem-solving skills and the ability to think on your feet.Ability to work in a fast-paced environment and manage multiple tasks simultaneously.BenefitsHealth, dental, and vision insurance401(k) plan with company matchPaid time off and holidaysProfessional development and training opportunitiesCollaborative and innovative work environmentIf you are ready to take on a dynamic role and make an immediate impact, please apply today! Submit your resume and a cover letter explaining why you are the ideal candidate for this position.We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.Our Hiring ProcessStage 1: AppliedStage 2: ReviewStage 3: InterviewStage 4: HiredNot quite right? Register your interest to be notified of any roles that come along that meet your criteria.