Call Center Agent

Job Title: Customer Service RepresentativeIndustry: Distribution/ManufacturingLocation (city, state): Des Plaines, ILAssignment Type: Contract-to-HirePay: $21 – $21.50 / hourWork Schedule: Shifts available: Sunday -Thursday ... 8am-4:30pm Tuesday - Saturday ... 9am-5:30pm Monday - Friday ... 7-3:30pm Benefits: This position is eligible for medical, dental, vision, and 401(k).About The Company:Addison Group is seeking an Associate Customer Service Representative to join a well-established distribution organization. This position is part of a customer-focused team that works closely with customers, sales representatives, and internal departments to ensure orders are handled accurately and efficiently.Job Description:This is a great opportunity for a customer service professional who enjoys working in a fast-paced, phone-based environment. The Associate Customer Service Representative will handle incoming customer requests, assist with orders, provide updates on shipments, and help resolve account or product-related issues. The position is contract-to-hire with the opportunity to transition into a long-term role.Key Responsibilities:Handle a steady volume of incoming customer calls and provide professional, solutions-oriented assistanceInput new orders and make updates to existing orders using an ERP systemResearch order and shipment information and communicate status updates to customersAssist customers with questions related to returns, billing, credits, invoices, and account informationServe as an initial resource for general product and order inquiriesInvestigate order issues and work toward timely resolutionsPrepare and process customer documentation, including credit and debit memosAssist with occasional credit card transactions and other account-related requestsMaintain accurate customer records and information across multiple systemsConsistently meet department service and productivity expectationsProvide additional administrative and customer support as neededQualifications:At least 1 year of customer service experience within a call center environmentBackground in distribution, manufacturing, or another product-focused environment is preferredHigh school diploma or equivalentComfortable using Microsoft Office applications, including Excel and TeamsPrevious CRM or ERP experience is a plusSAP experience is highly desirableExperience using chat-based customer support tools is a plusStrong computer skills with the ability to work between multiple applicationsTraining will be provided on internal systems, procedures, and productsContract-to-hire opportunity based on performance and business needsPerks:QUICK start 11/2 Potential for career growth and internal advancementMultiple scheduling start-time optionsComprehensive training and onboardingCollaborative and professional team environmentOpportunity to build experience with ERP, CRM, and customer service systems