Call Center Manager

Technical Support Manager – Industrial MachinerySouth Chicagoland (Kankakee area) | On-site | Full-time$95K–$105K base + 20% annual bonusA well-established industrial machinery manufacturer is looking for a hands-on technical leader to take over its technical support center. This is a chance to step in, bring structure, and build the department into something you’re proud of.What you’ll do:Lead a team of ~10 technical support specialists who troubleshoot complex machinery for customers and field techniciansCoach the team through tough electrical, mechanical, hydraulic, and pneumatic issuesBuild KPIs and processes from the ground up, including call tracking, resolution rates, and ticket qualityPartner with engineering, parts, and field service to solve problems as one teamHelp shape a new service revenue model for post-warranty supportWhat you bring:3+ years managing a technical support, service, or field service teamStrong troubleshooting background on industrial equipment (CNC, compressors, fabrication, or similar)A track record of improving team culture and holding people accountableConfident, decisive, and steady, with thick skin for a blunt, shop-floor environmentSAP experience is a plus, not requiredThis is a long-term leadership role for someone who wants to build, not just maintain.Interested? Send me a message or apply directly. All conversations are confidential.