Call Center Operator

At Securitas Technology, we help create safer environments through innovative security, safety, and monitoring solutions. As part of Securitas, a global leader in protective services, our team of more than 13,000 colleagues across 40 countries is dedicated to protecting people, businesses, and communities through technology, expertise, and exceptional service. Our purpose is to help make your world a safer place.We're currently seeking motivated individuals to join our 24/7 Alarm Monitoring Center as an Alarm Monitoring Operator. This full-time position is available on mid-shift, second shift, and third shift schedules which includes weekends and holidays.Job DescriptionIn this role, you'll be at the center of critical life-safety operations, serving as the first point of contact when alarm events occur. Like a 911 emergency dispatcher, you'll play a vital role in helping protect people, property, and businesses by responding quickly and accurately to incoming alarm signals. You will also be open to:Alarm Monitoring Operator Career Progression ProgramShift premium pay for eligible assigned shiftsOpportunity for annual merit pay increasesCareer advancement opportunities and educational assistanceWhat You'll DoComplete a paid training class and must pass a final exam certifying your skill as an Alarm Monitoring OperatorMonitor and respond to alarm events with speed and accuracy through phone and computer systemsCoordinate with emergency responders, including police and fire departmentsNotify customers and provide timely updates during alarm eventsHandle inbound and outbound phone calls using a multi-line telephone systemAccurately document events through data entry and handle customer information with confidentialityFollow established procedures to support life-safety and emergency response operationsMinimum RequirementsHigh School Diploma or GED required, some college preferred1-3 years’ work experienceCandidates must complete a pre-hire typing assessment of 30+ words per minuteAbility to use a computer and perform basic functions of data entry, documentation, and utilize business software applicationsMust be able to prioritize and multitask in a fast-paced environmentMust be able to follow written and verbal instructionsGood interpersonal, communication, and organizational skillsPhysical RequirementsAbility to sit for extended periods of timeEffectively monitor, interpret, and respond to information displayed across multiple computer monitorsPerform job duties in an office environment under standard LED and fluorescent lightingAbility to wear a headset for extended periods and effectively hear and communicate with customers over the phoneSecuritas Technology Comprehensive BenefitsMedical, Dental, Vision, and Life InsuranceCompany Paid Short Term and Long-Term Disability401K with Company match up to 60% of the first 6% of earningsPaid vacation, holiday and sick timeWide variety of employee discounts on travel, equipment, and more!We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.