We are currently seeking a Call Center program Consultant who is responsible for answering inbound calls, making outbound calls, and answering inquiries from guests, inquirers, and adherents with accurate product and program knowledge about the OHI Body-Mind-Spirit program. Utilizes consultative sales techniques to book reservations, generate revenue, and meet departmental and individual key performance metrics. Ensures prospective guests and returning guests are met with a high level of customer service and provided a positive experience both on the phone and in person, by performing a variety of function within the Guest Services Team at the Institute including coverage at the Front Desk and Optimum Health Store.

Requirements

• Minimum 3 years experience providing inside sales and customer care in contact center environment (inbound/outbound call center, inside/outside sales).
• Associate's degree (A.A.) or equivalent from two-year College or technical school (60 units); Or equivalent combination of education and 8-10 years experience
• Minimum 3 years experience educating clients (in product support, product knowledge and/or sensitive information areas)
• Effective consultative sales skills; the ability to listen to the customers needs, offer confident recommendations and follow up, resulting in high satisfaction from the customer with the service they receive. Proven record of measurable sales performance
• Excellent communication and active listening skills via telephone, in person, email, and chat
• Ability to work as a team player, work at many levels with a can-do attitude to help best respond to customer needs
• Strong work ethic, and leadership skills
• Strong organizational skills, time management, and follow through with a high degree of detail orientation
• Intermediate to advanced proficiency in Microsoft Office suite (i.e. Outlook, Word, Excel, PowerPoint). Proficient use of e-mail and internet
• Experience working in enterprise-level reporting systems & scheduling software

Pay Range

$18.50-$23.00 hourly

Qualifications

If you have always yearned for a career where you can make a difference by helping and serving others, then contact us today. We are looking for passionate people who have a spiritual foundation to be part of a team that promotes the well-being of every persons body, mind and spirit.

You must be able to pass a background check and drug screen.

Job Type: Full-time

Pay: $18.50 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• On call
• Overtime
• Weekend availability

Work Location: In person

Job Type: Full-time

Pay: $18.50 - $23.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• On call
• Weekends as needed

Experience:

• Sales: 3 years (Required)
• Computer skills: 2 years (Preferred)

Ability to Commute:

• Cedar Creek, TX 78612 (Required)