Call Center Representative Bps

Role: Call Center Representative BPS
Location: Milford, OH (Onsite)
Employment Type: Full-Time
Experience: 2 4 Years

Must-Have Qualifications:

• Experience in contact center operations, customer service, or customer-facing environments.

• Foundational understanding of Property & Casualty (P&C) Insurance is preferred.

• Candidates with other customer service backgrounds will also be considered based on communication and customer-handling skills.

• Experience handling inbound and outbound calls to collect required information from end clients.

• Ability to assist vendors in providing accurate and complete information while ensuring compliance with organizational and regulatory requirements.

• Experience scheduling reminders and conducting timely follow-ups with vendors.

• Excellent verbal and written communication skills, active listening, and comprehension abilities.

• Ability to handle high-volume inbound and outbound calls in a fast-paced environment.

• Experience maintaining accurate records through data entry and documentation.

• Ability to review cases and make decisions based on business rules, SOPs, and compliance requirements.

• Proficiency in Microsoft Excel, Word, and Outlook.

• Strong attention to detail with the ability to maintain accuracy, productivity, and quality standards.

• Ability to navigate multiple computer applications while interacting with customers.

• High school diploma or GED required; associate degree or college coursework preferred.

• At least 1 year of customer service, call center, help desk, or customer-facing experience preferred.

Benefits:

• Discretionary Annual Incentive.

• Medical, Dental, Vision, and Disability Insurance.

• Pet Insurance Plans.

• Maternal and Parental Leave.

• Auto & Home Insurance and Identity Theft Protection.

• Commuter Benefits.

• Certification and Training Reimbursement.

• Vacation, Sick Leave, and Holidays.

• Legal Assistance.

• 401(k) Plan, Performance Bonus, College Fund, and Student Loan Refinancing.