Position Details
Call Center Representative/Canvasser Apply
Job Description
Job Description
Benefits/Perks
- Competitive Compensation
- Commission
- Career Growth Opportunities
Job Summary
We are seeking a friendly and professional Call Center Representative/ Canvasser to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to go door to door. As a Canvasser, you will be given routes to canvas. We are looking to build a Canvassing team that is willing to put in the time to go door to door and speak with home owners. NO SOLICITING! NO COLD CALLING!
Responsibilities
- Receive inbound calls and place outbound calls
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Upsell products and services when appropriate
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- Previous experience as a Call Center Representative or in a similar role
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Highly organized with the ability to manage time effectively
- Able bodied to canvas surrounding areas
- Personable and compassionate
