RIA Cast House Engineering, LLC is looking to hire a dynamic and enthusiastic Call Center Representative to become a vital part of our customer support team. This position is crucial in helping us maintain our commitment to exceptional customer service. As a Call Center Representative, you will assist customers over the phone, fostering positive relationships and ensuring their needs are met efficiently.

Responsibilities

• Answer inbound calls from customers with inquiries, requests, or issues.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and troubleshoot problems in a timely manner.
• Log all interactions and maintain detailed records in our database.
• Follow up with customers as needed to ensure satisfaction.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in ongoing training and skill development sessions.

Requirements

• High school diploma or equivalent; college coursework is a plus.
• Prior experience in a call center or customer service role is preferred.
• Exceptional communication skills, both oral and written.
• Ability to handle high call volumes while maintaining professionalism.
• Proficiency in using computers and customer management software.
• Strong problem-solving skills with attention to detail.
• A positive attitude and a commitment to providing outstanding service.