Summary:

A call center/customer service specialist interacts with customers to provide information, resolve complaints, and address inquiries about products and services. They determine client issues, offer solutions, and follow up as necessary. Specialists may handle inbound, outbound, or both types of calls.

Job Responsibilities:

• Resolve service or billing complaints through exchanges, refunds, and adjustments.
• Respond to customer inquiries and notify them of claim investigation results.
• Refer unresolved issues to appropriate departments.
• Maintain records of customer interactions, including inquiries, complaints, and actions taken.

Skills:

• Strong verbal and written communication, attention to detail, and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficient in documenting customer information accurately.
• Familiarity with computer applications like Microsoft Word and PowerPoint.

Education/Experience:

• High school diploma or GED preferred.
• 2-4 years of customer service experience required.

Trinus Corporation, a leading provider of technology solutions and services with over 25 years of experience, is a certified WBE/MBE/SBE/SDB firm accredited by WBENC, NMSDC, and SBA.

Our mission is to shape the future of work by aligning the right mix of people, process, technology, and innovation to efficiently meet our clients' business objectives.

At Trinus, we understand that finding the right opportunity is pivotal in your career journey. Our staffing services go beyond mere placements; they are about matching your skills and aspirations with the perfect fit.

To learn more about us, please visit our website href="