Job Title - Call Center RepresentativeLocation - Phoenix, AZ, 85029 (Onsite Role)Pay:$18 /hrAbility to increase to $20/hr within first 3-6 monthsSchedule:Training schedule: Mon - Fri, 1:00pm - 9:30pmAFTER training:EVENING and NIGHT shifts onlyMust be okay working late nights or overnights + 1 weekend shift per week*** EVENING & NIGHT SHIFTS ONLY *** MUST be okay working late/overnight ***Embark on a fulfilling journey with us as a Customer Service Representative in our cutting-edge call center! We're on the lookout for individuals who thrive in a fast-paced environment, are passionate about delivering exceptional customer service, and enjoy tackling challenges head-on. Join our dynamic team and play a pivotal role in assisting customers with their credit card profiles, ensuring their experience is not just satisfactory but truly exceptional.If you're ready to be part of a team that values excellence and customer satisfaction, your adventure starts here!Position Overview:As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call center environment, you'll handle approximately 80-100 calls daily, addressing a range of credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.Responsibilities:Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfersHandle an average of 80-100 inbound calls per dayAdhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.Escalate complex scenarios to the 2nd tier level of support for resolutionIn-depth training and regular support/coaching will be provided to help you succeed!Qualifications:6+ months of call center customer service experienceFinancial services/banking experience -a plus, not requiredStrong communication and active listening skillsBasic Microsoft Office and email correspondence experience