Do you have call center experience and love turning tough calls into real results? If you're motivated by performance and ready to own your impact, we want to hear from you.

Collections Agent

Winterville, NC | Onsite

MINIMUM QUALIFICATIONS

• 2+ years of recent experience in a high-volume call center (Candidates who do not have this experience will not qualify for this role)

• High school diploma or equivalent

• Proven ability to meet KPIs in a production-based environment

• Strong verbal communication, conflict resolution, and time management skills

COMPENSATION & SCHEDULE

• $15.00/hour

• Mandatory overtime required — schedule flexibility is essential

• Core Hours: Monday–Sunday, 8:00 AM–9:00 PM

• End-of-Month Shifts: Full-day coverage (7:00 AM–8:00 PM or 8:00 AM–9:00 PM with two 1-hour breaks)

• Sunday Shifts: Required 1–2 times quarterly; additional Sundays may be needed for month-end

• Holiday Coverage: Most holidays open to temporary staff and volunteers

**Anything over 40hrs/week will be considered Overtime and will be paid at time-and-a-half!**

KEY RESPONSIBILITIES

• Execute high-volume outbound calls using company-approved scripts and compliance guidelines

• Achieve daily, weekly, and monthly collection metrics and performance benchmarks

• Negotiate realistic payment solutions with empathy and professionalism

• Document all communications and account actions accurately in system platforms

• Identify and escalate customer issues as appropriate

CORE TOOLS & SYSTEMS

• Microsoft Excel, Word, Outlook

• Collection-specific CRMs and proprietary systems

PREFERRED SKILLS

• Bilingual (English/Spanish) fluency

• Familiarity with FDCPA and call center compliance standards

• Exposure to financial services or healthcare collections

PRE-EMPLOYMENT

• Drug screen and background check required

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