Universal Health Services - 2 HOSPITAL DR [Call Center Representative] As a Call Center Specialist at Universal Health Services, you'll: Answer telephone within 3 rings using the appropriate greeting; Attempt to obtain all pertinent clinical, demographic and insurance information from the caller to determine callers needs; Perform telephonic risk assessment to determine level of suicidality/homicidality with caller in crisis; Utilize the 911 emergency systems whenever a caller is at serious risk to harm self or others; Accurately and thoroughly complete Inquiry Call Sheet (ICS)...Hiring Immediately >>