. is seeking to hire a Call Center Specialist for our client in Joplin, MO!
Benefits Available!
Weekly Pay!
$17.00/Hour

DESCRIPTION

Prefer applicants with experience providing customer service via phone and experience working in a call center environment.
The Honeywell Customer Care Representative serves as an advisor for our portfolio of Energy Conservation programs.
The individual will be required to pass the Agency background check and a separate client required background prior to the start date. The second background may take 2-3 weeks to complete. Company laptop provided. This is a contract position that can be extended up to 24 months. In addition, there may be a temp-to-permanent hire opportunity in the future.
Please notify applicants of Honeywell's site access protocol for on-site interviews and requirements for employment.
Honeywell currently offers a flexible work schedule with 3 days on-site, and up to 2 days remote but this is subject to change at any point in the future.

RESPONSIBILITIES:
Answer inbound calls, make outbound calls, respond to customer inquiries in a timely manner
Learn our portfolio of Energy Conservation programs
Uncover customer needs and interests, help customers navigate through our portfolio of Energy Conservation programs to understand which may be most beneficial
Discuss eligibility requirements as defined in the terms and conditions
Partner with program teams to ensure timely resolution of customer inquiries
Route customers to the appropriate Energy Conservation program
Document customer interactions
Other duties as assigned

QUALIFICATIONS:
Basic Qualifications:
High School Degree or Equivalent
Prior call center experience, prefer a minimum of 3 years prior experience in call center environment
Working knowledge of call center practices and technology
Polished verbal communication skills
Interpersonal skills, ability to quickly establish rapport with customers
We value bilingual applicants (Spanish)

Additional Qualifications:
Schedule flexibility, evenings may be required occasionally in the future (until 8pm)
Saturdays may be required in future (one Saturday a month)

“Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S.”