Job Title: Customer Service RepresentativeLocation: Youngstown, OH Pay rate: $15-$16/hrHours: Monday – Friday, 8:00 AM – 5:00 PMMajor Duties and Responsibilities:Respond to customer inquiries via phone and digital communication channels with professionalism and efficiency.Resolve service and support issues using department tools, sound judgment, and internal resources.Partner with retail field teams and store personnel to ensure complete issue resolution.Demonstrate continuous improvement and support company objectives.Meet or exceed productivity, quality, and service expectations.Use courteous, professional communication at all times.Contribute positively to team goals and work collaboratively with peers.Strive for first-contact resolution and create win-win outcomes for customer concerns.Basic Qualifications:High school diploma or equivalent preferred, but not requiredExcellent written and verbal communication skillsStrong customer service orientation and empathyAbility to perform basic math functionsIntermediate PC skills, including proficiency in Microsoft Office and navigating the InternetFluent in English with strong grammar and comprehensionCommitment to resolving customer issues efficiently and accuratelyPreferred Qualifications:Prior experience in a call center or customer-facing roleFamiliarity with multi-channel communication platformsBenefits InfoRussell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.