Title : Cardiac Device Remote Monitoring Specialist

6 Months

Hamilton, NJ

Provides intermediate to expert level analysis of arrhythmias on intracardiac electrograms, technical device data, test results, and physiologic data for all Cardiac Implantable Electronic Device (CIED) types and manufacturers. Works with the Hubs to process transmissions for CIED scheduled and alerts, following the company's service-level agreement timelines.

Essential Duties/Responsibilities:
Analyze and Interpret CIED transmission data autonomously using company software provided
Process alert and scheduled transmissions independently, without oversight
Document findings clearly and concisely following company protocol on reporting requirements, standards, and format
Escalate device abnormalities through company workflow process
Escalate urgent and emergent abnormalities directly to the customer
Meet or exceed quality and productivity standards
Provide troubleshooting support as requested
Complete all assigned and required training; stay up to date on developing clinical knowledge, specifically ECG rhythm interpretation
Follow all company and departmental policies and procedures
Work directly with patient engagement team to re-engage disconnected patients
Maintain manufacturer portals, patient schedules, and alert programming
Stay current on new products, solutions, and CIED management offerings
Other Duties/Responsibilities
Early phases of mentorship and peer training support
Customer facing calls and communication
Review and act on all recall and advisory patient lists
Cross-functional collaboration

Education and Experience Requirements
Education: High School Diploma or General Educational Development (GED)
Relevant Work Experience:
o Successfully completed CIED Remote Monitoring Course, 1 - 2 years direct experience
o Experience with in-office and remote CIED interrogations of all four medical device manufacturers (Biotronik, Abbott, Boston Scientific, and Medtronic) or previous field clinical specialist experience with one of the four manufacturers
o Experience utilizing all four home monitoring websites preferred
o 2 - 5 years related industry experience