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Care Access Representative - Patient Access Center CASI

  • ... Morrisville, Navarra, United States
  • ... Full time
  • ... Salary: 24.63 per hour
  • Posted on: Feb 29, 2024       Expires on: Apr 14, 2024

Care Access Representative - Patient Access Center CASI   

JOB TITLE:

Care Access Representative - Patient Access Center CASI

JOB TYPE:

Full-time

JOB LOCATION:

Morrisville Navarra United States

JOB DESCRIPTION:

Full job description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

This position is eligible to work remotely from the following states: Arizona, Florida, Georgia, Indiana, Iowa, Kentucky, Maryland, Michigan, Mississippi, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, West Virginia, and Wisconsin


Summary:


The Care Access Representative serves as the first point of
contact for the patient community, staff, and physicians.
This role assists in
the patient registration process by scheduling outpatient appointments,
entering patient information, and transferring calls to appropriate personnel
and coordinating communication between business units.


Responsibilities:
1.
Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call volume work environment.
Meets call quality standards.

2.
Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.
) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
Follows patient scheduling established workflows in Epic.

3.
Answers telephones, directs calls, takes and delivers telephone encounters in Epic.

4.
Schedules all new and follow-up patient appointments as required for a subset of clinics.
Attempt to reschedule cancellations whenever possible.

5.
Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers
6.
Actively participates in departmental QA by applying call feedback, making a personal effort to reduce individual errors, and making corrections.

7.
Complete other administrative work as needed


Other Information

Other information:
Education Requirements:
  • High School Diploma or GED
Licensure/Certification Requirements:
Professional Experience Requirements:
  • One (1) years of customer service and/or clerical experience
Knowledge/Skills/and Abilities Requirements:


Job Details

Legal Employer: NCHEALTH

Entity: Shared Services


Organization Unit: Patient Access Center - CASI

Work Type: Full Time


Standard Hours Per Week: 40.
00

Salary Range: $17.
50 - $24.
63 per hour (Hiring Range)


Pay offers are determined by experience and internal equity


Work Assignment Type: Remote

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: No


This position is employed by NC Health (Rex Healthcare, Inc.
, d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.


Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.
All interested applicants are invited to apply for career opportunities.
Please email applicant.
accommodations@unchealth.
unc.
edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Position Details

POSTED:

Feb 29, 2024

EMPLOYMENT:

Full-time

SALARY:

24.63 per year

SNAPRECRUIT ID:

S-1709651263-a6cb17b54d7c9c07d78a637785e37b72

LOCATION:

Navarra United States

CITY:

Morrisville

Job Origin:

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Full job description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

This position is eligible to work remotely from the following states: Arizona, Florida, Georgia, Indiana, Iowa, Kentucky, Maryland, Michigan, Mississippi, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, West Virginia, and Wisconsin


Summary:


The Care Access Representative serves as the first point of
contact for the patient community, staff, and physicians. This role assists in
the patient registration process by scheduling outpatient appointments,
entering patient information, and transferring calls to appropriate personnel
and coordinating communication between business units.


Responsibilities:
1. Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call volume work environment. Meets call quality standards.
2. Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic.
3. Answers telephones, directs calls, takes and delivers telephone encounters in Epic.
4. Schedules all new and follow-up patient appointments as required for a subset of clinics. Attempt to reschedule cancellations whenever possible.
5. Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers
6. Actively participates in departmental QA by applying call feedback, making a personal effort to reduce individual errors, and making corrections.
7. Complete other administrative work as needed


Other Information

Other information:
Education Requirements:
  • High School Diploma or GED
Licensure/Certification Requirements:
Professional Experience Requirements:
  • One (1) years of customer service and/or clerical experience
Knowledge/Skills/and Abilities Requirements:


Job Details

Legal Employer: NCHEALTH

Entity: Shared Services


Organization Unit: Patient Access Center - CASI

Work Type: Full Time


Standard Hours Per Week: 40.00

Salary Range: $17.50 - $24.63 per hour (Hiring Range)


Pay offers are determined by experience and internal equity


Work Assignment Type: Remote

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: No


This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.


Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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