Essential Job FunctionsProvides administrative support to case manager and clinic team by:Reviewing daily schedules to identify high-cost patientsParticipate in daily clinic morning huddlesParticipate in weekly UM/CM roundsPerform task-driven outreach according to plan of careSchedules follow up appointments after ED eventsSend letters / reminder for patients not seen not establishedFollow up with other teams for pending tasks completenessAlso:Provides Tier Two patient outreach for short term case managementFollows up on referral/ DME / specialists visits completeness with patientsAssists with required paperwork from hospitals. SNFs. LTAC, Home healthTuck in calls to real time rising risk patientsAssists case manager and clinic staff with daily outreach for specific tasksConfirm medication is being taken; Confirm patient attended specialist appointment and update goals; Confirm patient has received DME, HHC or any resources outlines in the plan of careMinimum Required Education, Experience & Skills:College degree or completion of college courses in healthcare, care management, or similar focus.Medical Assistant, health coaching, or care management prior experience preferredPreferred Education, Experience & Skills:Good interpersonal skillsAble to stay in constant communication with the teamAble to multitask in a fast-paced environmentBilingual in English/Spanish preferred but not required