Care Management Associate

Care Management AssociateWe're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.Make a difference in members' healthcare journeys.We are seeking a detail-oriented and compassionate Care Management Associate to support the delivery of high-quality, cost-effective healthcare services. In this role, you will work closely with nurses, care managers, providers, and members to coordinate care, identify healthcare needs, and ensure timely access to appropriate services.What You'll DoReview and triage care management referrals and tasks.Coordinate healthcare services and support implementation of care plans.Identify members who may benefit from case management, disease management, or specialty programs.Monitor admissions, discharges, and ongoing cases to ensure appropriate care coordination.Communicate with healthcare providers, members, and internal teams to support positive outcomes.Maintain accurate documentation and member records in multiple systems.Research and resolve case-related and healthcare service issues.Support quality, compliance, and regulatory standards while protecting member confidentiality.What We're Looking For - REQUIREDStrong customer service and communication skills, especially over the phone.Knowledge of basic medical terminology and healthcare concepts.Excellent organizational skills with the ability to manage multiple priorities.Proficiency with Microsoft Outlook, Teams, Excel, and Word.Ability to work collaboratively in a fast-paced, multidisciplinary environment.High school diploma or equivalent.PreferredExperience in healthcare, care coordination, case management support, insurance, or a related field is preferred.Call center experience preferred.Why Join Us?Meaningful work that improves members' health outcomes.Collaborative and supportive team environment.Opportunities to grow your healthcare and care management expertise.Dynamic role with direct impact on patient care and service excellence.Apply today and help connect members with the care and resources they need to live healthier lives.Anticipated Weekly Hours: 40Time Type: Full timePay Range: $18.50 - $38.82Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.