Care Technical Manager Catm

Job Title- Care Technical Manager (CaTM)
Location- Remote
Duration- 6+ months
Visa- USC and GC if genuine

Job Overview

Nokia is seeking an experienced Care Technical Manager (CaTM) with strong expertise in Nokia Container Services (NCS), mobile core networks, and cloud infrastructure. The ideal candidate will be responsible for technical troubleshooting, customer support, incident and escalation management, and coordination across technical teams to maintain reliable network and cloud operations.

Mandatory Skill: Nokia Container Services (NCS) - hands-on experience is required.

Key Responsibilities

• Provide technical support and troubleshooting for Nokia core network and cloud infrastructure environments.
• Support LTE, VoLTE, VoWiFi, and 5G network technologies.
• Troubleshoot cloud-native network functions (CNFs), virtual network functions (VNFs), and IP connectivity issues.
• Configure, maintain, and troubleshoot OpenStack and Kubernetes-based platforms, including CBIS, NCS, OCP, and NRHO.
• Investigate complex technical issues, coordinate root-cause analysis, and drive resolution within agreed support timelines.
• Manage customer escalations and coordinate with cross-functional teams to resolve critical incidents.
• Support network infrastructure involving switches, routers, firewalls, servers, and storage platforms.
• Monitor platform health and performance using tools such as Prometheus, Grafana, and Thanos.
• Support automation, DevOps, and cybersecurity initiatives using Ansible and GitOps practices for NCD environments.
• Follow cloud MoO processes and manage incidents or service requests through Salesforce.
• Participate in 24/7 emergency on-call support as required.
• Communicate technical findings, solutions, and recommendations clearly to customers and internal stakeholders.
• Coordinate technical activities, manage priorities, and contribute to project and service delivery objectives.

Required Technical Skills

1. Nokia Container Services (NCS)

• Mandatory hands-on experience with Nokia Container Services.
• Experience configuring, supporting, and troubleshooting the NCS platform.

2. Mobile Core Network Technologies

• Strong understanding of LTE, VoLTE, VoWiFi, and 5G.
• Knowledge of telco and public cloud environments.
• Experience with CNF, VNF, and IP connectivity.

3. Network Protocols and Connectivity

• TCP/IP, routing, and switching.
• Network security and network management.
• DNS, RADIUS, LDAP, MAP, and Diameter.
• Policy control and charging concepts.

4. Cloud Infrastructure and Platforms

• Telco cloud, distributed cloud, and edge cloud environments.
• OpenStack and Kubernetes-based platforms.
• Experience with CBIS, NCS, OCP, and NRHO.

5. Network and Hardware Infrastructure

• Layer 2/Layer 3 switches, routers, and firewalls.
• Server and storage platforms, including AirFrame, HPE, Dell, and EMC.

6. Monitoring and Automation

• Monitoring tools: Prometheus, Grafana, and Thanos.
• DevOps tools, cybersecurity, and automation.
• Ansible and GitOps practices for NCD environments.

7. Operations and Ticketing

• Understanding of cloud MoO processes.
• Experience using Salesforce for ticketing and service management.

Additional Requirements

• Excellent written and spoken English communication skills.
• Ability to explain complex technical issues clearly in customer meetings, presentations, and written reports.
• Previous customer-facing technical support or service management experience.
• Experience providing 24/7 emergency on-call support.
• Strong incident, escalation, and cross-functional coordination skills.
• Knowledge of project management principles and methodologies.
• Understanding of business concepts and software or service development processes.