Case Coordinator

Location: Nashville, TN (Hybrid)
Employment Type: Contract 12 Months (Potential Extension)
Work Schedule: Monday Friday | 37.5 Hours per Week
Professional Reference: 1 Required

We are seeking a detail-oriented Managed Care Specialist for a hybrid contract opportunity in Nashville, TN. The ideal candidate will have strong communication, organizational, analytical, and technical skills, with the ability to manage casework, conduct interviews, research information, and support legal-related processes.

Candidates must reside in Middle Tennessee and be able to commute to the Nashville office as needed.

• Determine individual and family eligibility for care programs.
• Coordinate and communicate schedules with internal and external clients.
• Conduct client interviews, gather relevant information, and compile case data to provide recommendations to attorneys.
• Manage casework efficiently, ensuring accurate documentation and timely resolution.
• Conduct legal research, analyze legal documents, and assist with drafting legal paperwork.
• Utilize multiple databases to retrieve, review, and analyze information.
• Maintain accurate records and document findings.
• Attend team meetings and actively participate in discussions.
• Provide administrative and operational support to leadership as needed.

• Associate or Bachelor's degree required.
• Paralegal studies or related educational background preferred.
• Previous experience in a legal environment is a plus.
• Customer service or call center experience preferred.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and SharePoint.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to prioritize tasks and meet deadlines with minimal supervision.
• Excellent attention to detail, documentation, and note-taking skills.
• Strong critical-thinking and problem-solving abilities.
• Ability to manage multiple databases and organize email communications effectively.