About MHA

MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.

About the Division of Supportive Housing (DSH)

MHA’s Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness. Many of the people we serve are also navigating challenges related to substance use, incarceration, or trauma.

DSH programs are designed to support long-term stability and help individuals successfully transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower each individual to build a foundation for recovery, self-sufficiency, and a better quality of life.

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Position Summary

The Case Manager provides support using a trauma-informed, person-centered approach to individuals in substance use and/or mental health recovery with a history of homelessness. During the program’s start-up phase, the Case Manager will support individuals as they transition from homelessness into their own studio apartments within a congregate supportive housing site. Once housed, the Case Manager will continue to provide ongoing support to help participants achieve their goals—such as stabilizing income, strengthening coping skills, accessing medical care, pursuing employment, and more (as outlined below). The Case Manager will also complete documentation thoroughly and in a timely manner.

Pay Rate: $20 an hour

Open Shift: Monday through Friday 9am-5pm, some flexibility required

Key Responsibilities

• Manage program entry documentation and complete initial/updated assessments and treatment plans.
• Collaborate with a multidisciplinary team to create and implement Individualized Action Plans (IAPs), including crisis and behavioral strategies.
• Provide individualized support to participants, adjusting plans as needs change.
• Assist participants in obtaining and maintaining safe housing, resolving landlord issues, and supporting moves or utility setups when needed.
• Support participants in building life skills such as communication, budgeting, and money management.
• Help participants access employment, education, training programs, and public benefits (e.g., SNAP, SSDI, EAEDC, transportation).
• Coordinate healthcare needs, including medical, dental, psychiatric, and medication support in collaboration with the program nurse.
• Provide crisis prevention and intervention, responding promptly to emergencies per MHA protocols.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a safe reliable vehicle during working hours.
• Bachelor’s degree in human services or relevant field required.
• Requires six months of applicable experience. Experience with individuals with mental health and/or substance use challenges or individuals with a history of housing instability preferred.
• Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team.
• Strong interpersonal skills, patience, caring, and compassion.
• Must be able to pass and maintain certifications in medication administration (MAP), CPR, and first aid.
• Must be at least 21 years old.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $20 an hour