Case Manager Apply
Description: Bayview Hunters Point Foundation
Bayview Hunters Point Foundation has been at the heart of social justice for over 50 years, providing support services for predominantly low-income people of color in Bayview and throughout San Francisco.
Our mission is to build a community that is empowered, clean, safe, and healthy. We are focused on multidisciplinary, community-informed support for our clients, addressing the root causes of unemployment and homelessness, and advocating for the basic human rights of food, health, and economic and housing security.
Today, BVHPF's nearly 200 employees serve over 5,000 disadvantaged clients each year. Our programs include:
- Mental health counseling for youth and adults
- School-based mental health services
- Substance abuse counseling and methadone treatment
- Family transitional and supportive housing
- Rapid rehousing and flex pool housing programs
- Case management services at several homeless and housing programs
Bayview SAFE Navigation Center
JOB SUMMARY
This position provides case management services to individuals living with co-occurring diagnoses of substance use issues, mental health issues, and medical issues, within a Harm Reduction philosophy. Motivational Interviewing, among other interventions, is utilized to help clients explore their relationship to their drug(s) of choice, address their ambivalent feelings about making changes to their use and create client-centered, realistic, and meaningful treatment plan goals for change. This position works under the clinical supervision of a certified substance use counselor and in conjunction with other teammates providing outpatient-level substance use treatment services. This position will involve providing case management services consisting mainly of fieldwork, outreach, and navigation of clients to community services, assessing clients' service needs, and assisting clients with appropriate referrals (e.g., substance use treatment, housing, vocational and other mental health services) to reduce barriers to treatment. Additionally, the SUD Case Manager will assist clients in creating and meeting treatment plan goals and reducing barriers to care
Requirements:
- Proactively formulate and manage outreach activities for caseload to promote resident interest
- Work with existing field staff to identify residents that would benefit from personalized support
- Identify residents who are interested in case management services and those that would benefit from linkages to supportive services.
- Educate residents on services of interest and need, treatment courses, risks, and health outcomes of certain behaviors at the time of screening/intake assessment.
- Address the emergent/immediate needs of the client including the need for medical care, shelter, food and clothing, and harm reduction services/supplies
- In collaboration with residents, develop and implement an Individual Service Plan (ISP); the ISP shall address client needs, risk factors, barriers, goals, and interventions to meet those goals. Goals may include shelter, housing, food, clothing, health care, substance use treatment, harm reduction strategies, mental health care, education/training, employment resources, etc.
- Update ISPs periodically to reflect resident's progress towards or attainment of articulated goals and the emergence of client needs; ISPs shall assist the client in developing their own autonomy
- Assist residents in accessing appropriate community resources that represent the client's needs based on an assessment or clients' verbal input
- Develop and maintain positive, collaborative relationships with community partners and other service providers including substance use treatment providers, mental health providers, housing resources, and primary healthcare
- Develop and maintain client charts with appropriate and up-to-date documentation
- Provide dependable and structured Case Management Services consistent with harm reduction principles utilizing a whole-person approach
- Assist residents with enrollment and retention with other service programs, as well as scheduling and keeping appointments
- Identify gaps and barriers in available community resources and advocate for systemic changes.
- Attend Case Management staff meetings and other regularly required meetings
- Participate in regular upkeep, cleaning, stocking, and supervision of the Drop-in area one time weekly or as needed
OTHER SKILLS, KNOWLEDGE, AND ABILITIES:
- Understanding of substance use and harm reduction strategies preferred
- A demonstrated passion for serving chronically homeless populations with co-occurring disorders
- Flexible team player who takes initiative
- Ability to set boundaries, resolve conflict, and de-escalate unexpected issues
- Ability to work independently and seek supervision when appropriate
- Ability to prioritize workload and complete tasks in a timely and efficient manner
- Dependable, able to work under pressure; receptive to change, willing to learn, cooperative approach to problem-solving
- Computer literate, with basic knowledge of Microsoft Office, as well as a high level of initiative in keeping current with technological change
- Good basic clerical skills, including typing, ability to proofread own work, good grammar and spelling
- Ability to read and interpret general business correspondence, policies, and procedures, referral information, financial information, financial documentation, and applicable government regulations
- Ability to write case notes, uncomplicated reports, instructions, and procedures
- Ability to present information effectively and respond to questions from residents, referral sources, and the general public.
- Bi-lingual applicants are strongly encouraged to apply!
EXPERIENCE:
GED
Case management: 1 year (Preferred)
The Benefits of Working for BVHPF:
- Competitive Pay
- Medical
- Dental
- Vision
- 403 (b)
- Life Insurance
- Paid Time Off
- Holiday Pay (16 days)
- Employee Assistance Program
- Travel Assistance Program
- Work-Life Balance
- Career Development
- Flexibility
- Super Positive Work Environment
- Diversity, Equity, and Inclusive
- Make a Difference as a Community Leader
SHIFT AVAILABILITY:
Day Shift (Preferred)
SHIFT SCHEDULE:
8- Hour Shift
WORK LOCATION:
In-Person
TO APPLY:Send a cover letter and resume to:
We're an equal-opportunity employer. All applicants will be considered for employment without considering race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Compensation details: 54000-72000 Yearly Salary
PI732bb5ac045e-25448-31747027
Recommended Skills
- Administration
- Business Correspondence
- Case Management
- Community Mental Health Services
- Computer Literacy
- Curiosity
