Position Details
Case Manager Manhattan Ny Apply
Position: Case Manager
Location: Manhattan, NY
Job Description:
We are looking for a Case Manager to assist new Section 8 voucher holders in identifying, viewing, and renting an apartment using their voucher.
- Take hotline phone calls, determine the caller's needs, and answer questions or escalate as needed.
- Contact property owners regarding available apartments.
- During the lease-up process, serve as the primary point of contact for property owners, case managers, and the voucher holders.
- Review rental and transfer packages submitted by voucher holders.
- Check for rent reasonableness, building code violations, HPD violations, the 40% rule, and banned owners.
- Create buildings and units if not in Siebel.
- Prepare packages for scanning and finalize rental processes in Siebel.
- Process voucher extensions.
- Resolve Applicant and Tenant-related issues.
- Communicate with outside agencies to ensure and expedite the rental/transfer process.
- Ensure accurate and timely responses to inquiries.
- Promptly review and disposition reasonable accommodation requests.
- Create and process payment adjustments.
- Report system issues and suggest enhancements to improve operations.
- Establish effective working relationships with internal and external customers.
- Maintain data related to property owners and brokers, available units, and client interactions.
- Interface with property owners or the property owner's representative during apartment viewings, including explaining the Section 8 lease-up process and requirements.
Daily Duties/Tasks:
- Process Rental Packages
- Administrative duties
- Viewings
Interested ones, please do share your resume with me.
