Position Details
Cash Collector Apply
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client produces electronics and HVAC equipment. The Company offers HVAC equipment, building automation, security, fire detection, batteries, and other related products, as well as building control systems, energy management, and integrated facility management services. Client serves customers worldwide.
Position: Cash Collector
Location: Horsham, PA, 19044
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
Job Description:
- Responsible for receiving inbound calls to resolve customer queries & make outbound calls to perform collection attempts.
- Analyse accounts and achieve collection targets as per Dialer Strategy
- Responsible for overseeing collection activities of all the active customers of North America & Canada customers.
- Manage collections and provide early stage customer service to avoid any customer complaints.
- Coordinate with cash applications team for accurate application of funds and remittance advice.
- Work on disputes of assigned portfolio to drive resolution/closure.
- Work on unapplied cash of assigned portfolio
- Manage portfolio review calls with internal/external stakeholders.
- Process adjustments, write off, netting requests, refunds
- Account Reconciliations
- Maintain daily adherence as per business requirements
- Analysing daily AR reports to drive cash collection
Requirement and Qualifications:
- 5-7 years of experience required in North America/Canada Collections
- Proficient in both verbal & written communication with excellent American pronunciation
- Proficiency in GETPAID/Collection tools.
- System knowledge in ERP's - Oracle, ADMIN/CARMS, COMPASS, Account Ledger, IBS, NexGen etc.
- Work experience in a shared service contact center in mandatory
- Driving to the other offices when necessary for collaboration and training.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
