Category Manager

Category Manager – Maintenance & Services (MRO)Location: Chicago, ILThe Sourcing Category Manager – Maintenance & Services (MRO) is responsible for leading strategic sourcing and category management for spare parts, supplies, maintenance, facilities, and technical services across U.S. + Canada regions in the FMCG/CPG/Manufacturing domain. This role drives cost optimization, service quality, supplier performance, and risk mitigation while ensuring compliance with North America’s regulatory, labor, and safety standards. The position partners with Operations, Facilities, Engineering, Finance, Legal, EHS, and quality stakeholders.Job Description:Category Strategy & Spend ManagementDevelop and execute category strategies for maintenance and services (MRO) aligned with business and operational goalsManage end-to-end category lifecycle, including spend analysis, and total cost of ownership (TCO) optimizationIdentify opportunities for consolidation, standardization, and preferred supplier programs across sitesStrategic Sourcing Lead large sourcing events (RFP, RFQ, RFI) for MRO category items such as spare parts, supplies, maintenance and technical/facility service categoriesNegotiate commercial terms, pricing models, service levels (SLAs), and master service agreements (MSAs)Support building sourcing pipelines for the category in the region and helping regional buyers drive sourcing projects.Drive continuous improvement, cost reduction, and cost avoidance initiatives with services suppliersStakeholder CollaborationAct as a strategic business partner to Facilities Management, Engineering, Operations, EHS, Finance, and HRTranslate business requirements into sourcing solutions that balance cost, quality, safety, and service continuityProvide market intelligence and benchmarking insights to internal stakeholdersFinancial & Value DeliveryDeliver and report annual cost savings, cost avoidance, and value creation metricsLeverage should-cost models, rate benchmarking, and market analyticsBasic Qualifications:Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.At least 4 years of relevant work experience in the job descriptionPreferred Qualifications:Approximately 8-10 years’ experience in handling category management activities in the Maintenance & technical Services (MRO) spaceProfessional certification (CPSM, CPSD, CIPS, PMP) preferredExposure in drafting category strategy, sourcing planning, business case creation, sourcing execution and contract closureGood client facing & client management skillsDemonstrated experience with maintenance and services procurement in the U.S. marketExperience working with national service providers and regional vendorsVery good communication skillsStrong customer‑centric mindset (client‑facing experience preferred)Transformation mindset with ability to identify improvement opportunitiesHighly organized, proactive, and goal‑orientedHigh integrity, attention to detail, and strong prioritization skillsNote: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).About UsInfosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.