CDOC Parole Command Post Dispatcher (technician IV) Apply
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Shift Differential:
Due to the nature of the Command Post being open 7 days/week, 24 hours a day, positions are subject to working various shifts including nights, weekends and holidays. Effective July 1, 2022 shift differential of 7.5% is being offered for 2nd Shift and 14% for 3rd shift. A shift differential of 20% is being offered for weekend shifts.
This position is only open to Colorado state residents.
Colorado Department of Corrections Mission:We are a team of dynamic and diverse professionals building a safer Colorado by cultivating transformative opportunities for those under our supervision.
Our Vision...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\"Building a safer Colorado for today and tomorrow\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\".
CORE Values
Community Safety
Dignity, Diversity and Respect
Opportunity
Collaborative partnerships
If your goal is to build a career that makes a difference and builds greater public confidence in good government, consider joining the dedicated people of the State of Colorado. Our professionals strive to support state government and the citizens of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government moreeffective and efficient.
In addition to a great agency and rewarding, meaningful work, we offer:
Distinctive career advancement opportunities throughout the state system;
Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans;
Medical and dental health plans;
Short and long term disability coverage;
Paid life insurance;
11 paid holidays per year plus vacation and sick leave;
Wellness program, tuition reimbursement, training opportunities and more.
The unit ensures compliance with Federal and State statutes, CDOC Regulations, Parole Board conditions and agreement, Code of Penal Discipline, community corrections standards, Interstate Compact Rules and Regulations and other established rules/standards for the supervision of parolees.
This position monitors electronic monitoring violations in conjunction with the electronic monitoring center and equipment vendors and coordinates the Division of Adult Parole field response.
- Monitor incoming alert data from the monitoring center vendor's web application and apply established guidelines to coordinate the response to the particular type of alert;
- Notify Adult Parole Division staff and coordinates, monitors, and documents the staff response to alerts;
- Communicate directly with the monitoring center and equipment vendor to clarify information and documents the results;
- Receive notifications regarding law enforcement contacts with parolees and determines the issuance of Holds and Releases, and/or escalation of calls;
- Contact other agencies when clarification of information is necessary;
- Receive requests for information from the monitoring center and equipment vendor's web applications, NCIC/CCICdatabases, Department of Correction's databases, and other web applications;
- Research requests, collects, documents, and disseminates information to Adult Parole Division staff;
- Make notifications to law enforcement agencies at the request of Adult Parole Division staff;
- Conduct database queries to assist Adult Parole Division staff;
- Performs other duties as assigned or required.
Four (4) years of *technical*, **high-level clerical, ***correctional/law enforcement, or dispatch center experience which must have included two (2) years of experience in the following:
- Applying rules, laws and guidelines;
- Coordinating multiple processes/ multitasking;
- Tracking statistics and compiling reports;
- High level customer service working with diverse populations.
**High Level clerical experience environment includes document creation, word processing; create and revise office procedures; compiling and formatting the content for program materials such as annual reports and newsletters; screening documents and supporting information to determine eligibility, authenticity, or identity; accounting for the unit's allotted funds by authorizing operating expenditures.
***Correctional/law enforcementexperience isproviding a direct service to/with offenders such as correctional officer, teaching, social work, nursing, food service, general maintenance; or worked directly with an inmate in the implementation of a program such as correctional industries. Corrections related experience is nottypicallyearned through clerical support positions.
Substitutions:
College or university course work in Criminal Justice, Business, Psychology, Sociology, or a related field of study may substitute on a year-for-year basis. (You must submit a copy of your unofficial transcript with your name, college name, degree and date conferred in order to receive credit.)
- Ability to obtain National Crime Information Center (NCIC)/Colorado Crime Information Center (CCIC) operator license;
- Accurate data entry skills;
- Strong analytical skill and ability to readily recognize system processes, identify areas for improvement, and implement solutions;
- String organizational skills;
- Strong computer skills;
- Exceptional interpersonal skills;
- Superb written and oral communications skills;
- Ability to interpret complex rules, regulations, policies, procedures and guidelines;
- Advanced proficiency in Microsoft Office (Word, Excel, Access and PowerPoint);
- Ability to maintain confidentiality;
- Ability to effectively handle varying degrees of stress;
- Ability to work any shift 24/7 and to sit or stand for up to 12 hours;
- Ability to read and comprehend the English language;
- Ability to effectively communicate fluently in English both verbally and in writing;
- Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind.
Preferred Qualifications:(Candidates may receive higher ratings for possessing any preferred qualifications criteria).
- Experience handling technical or high-level clerical duties, as defined above, within Colorado State Government;
- Experience handling a high call volume;
- Experience handling confidential information;
- Experience as an operator in a dispatch center to include radio and telephone;
- Experience as an operator in an electronic monitoring center;
- Experience with NCIC/CCIS systems;
- Experience with the Federal and state statutes, DOC Regulations, Parole Board conditions and agreement, Code of Penal Discipline, Community Corrections Standards, Interstate Compact Rules and Regulations;
- Relevant years of state service.
ONLY APPLICANTS WHO MEET THE MINIMUM AND SPECIAL QUALIFICATIONS FOR THE VACANCY WILL BE INCLUDED IN THE COMPARATIVE ANALYSIS PROCESS.
The Assessment Process: Your application will be reviewed to determine if you meet the minimum Qualifications (MQ's). Applicants that meet MQs will be included in the Comparative Analysis process. Colorado Revised Statutes require that state employees are hired and promoted through a comparative analysis which may include, but is not limited to, a suitability screening, eSkills Assessment,oral assessment, written performance assessmentor it may include a review of your application material and your responses to any supplemental questions by a Subject Matter Expert (SME) to assess and rank applicants in order to establish an eligible list for referral to the hiring manager for final consideration.
Be sure the Work Experience section of your application is complete and specifically addresses your qualifications, experience, and accomplishments as they relate to theDescription of the Job,Minimum Qualifications,Required CompetenciesandPreferred Qualificationsas listed above. Resumes and see resume statements will not be accepted in lieu of the Work Experience section of the application. Failure to include adequate information or follow instructions by the closing date may result in your application not being accepted and/or may affect your score, rank or inclusion in the final pool of eligible applicants.
If you have transcripts, a license or other relevant documentation regarding your qualifications, upload and attach copies to your application.
If an unofficial copy of transcripts is being submitted at the time of application, transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. This documentation is the responsibility of the applicant and must be included as part of your application materials. Failure to provide a transcript or credential evaluation report may prevent your application from moving forward in the selection process.
In order to process a background investigation, your application must include at least (10) ten years of the most current work experience unless experience related to the job for which you are applying is later than (10) years. Failure to provide this information could result in delays and/or elimination from the background investigation process
Toll Free Applicant Technical Support:If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at855-524-5627Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files and second, close the document before you attempt to upload (attach) it.
**You are encouraged to print a copy of this announcement for your records**
Conditions of Employment:All job offers are contingent upon a successful medical screening by a healthcare professional, certifying the candidate's ability to perform the essential functions of the position. Applicant must consent to hold harmless CDOC and its agents and staff from any liability arising in whole or in part from the testing and the use of this information in connection with CDOCs consideration of application for employment.
Must be 21 years of age;
Possess a valid drivers license;
Possess a high school diploma or GED;
Have NO felony convictions, to include any actions defined in 5 U.S.C. 301; U.S.C. 509, 510; 42 U.S.C. 15601-15609. The CDOC shall not hire nor promote anyone who may have contact with an offender who has engaged in sexual abuse which includes acts, activity, and sexual behavior, in a prison or other institution as defined in 42 U.S.C. 1997; or has been convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force or coercion, or if the victim did not consent or was unable to consent or refuse, or has been civilly or administratively adjudicated to have engaged in the activity described in the above paragraph. The agency shall consider any incidents of sexual harassment in determining whether to hire anyone who may have contact with offenders or residents.
Applicants must be legally eligible to work in the United States to be appointed to this position.CDOC uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. CDOC does not sponsor non-residents of the United States.
Successfully pass all modules of the Colorado Department of Corrections Basic Training, to includeEnglish reading comprehension, relevant competency assessments and written/practical exams in Defensive Tactics;
Possess the physical ability to successfully complete Defensive Tactics;
Lift arms above head and kick as high as own waist;
Stabilize another person to accomplish a controlled take down;
Use arms, palms of hands, shins, and feet to deliver blows;
Withstand impact (slow speed or with a safety bag) on own body from strikes/blows;
Swing a baton in a striking technique;
Rotate body 90 degrees with feet planted for striking with foot or using a defensive tactic;
Get down on one or both knees and up again with multiple repetitions;
Will be exposed to Oleoresin Capsicum during Basic Training and will be exposed while on assignment;
Must be able to see and hear in order to observe, address and respond to potential breaches in safety and security;
Seize, hold, control or subdue violent or assaultive persons and defend oneself or others to prevent injury;
Demonstrate body agility, strength of all four limbs and the ability to walk and climb stairs consistently;
Work in situations involving assaultive behavior, physical control of another person and/or restraint situations;
Deal with individuals with a range of moods and behaviors, utilizing tactfulness and a congenial, personable manner;
Work with people of the opposite sex, diverse racial ethnic groups, mentally ill and emotionally disturbed offenders;
Communicate by talking, listening and/or signaling people to convey or exchange information, assignments;
Work in an environment with fluctuating noise and temperature (hot and cold) which may include working outdoors in inclement weather and/or concrete floor/wall work settings;
Willing and able to travel;
Willing and able to work various shifts, days, afternoons, graveyards (nights) which includes a rotating shift schedule;
TB (tuberculosis) screening is required of all new employees upon hire;
Employees may be required to submit to regular serial testing and reporting for COVID-19.
Successful completion of a background investigation is required. Should applicants background reveal criminal charges, it shall be the responsibility of the applicant to provide the Department of Corrections with written/official disposition of any charges.
The CDOC is committed to a work environment free from illegal drugs and alcohol. Employees (see exception below) may use marijuana in their personal time but are prohibited from working while under the influence of any substance, including marijuana. A drug test will be administered to all new employees; employees must successfully pass. Random drug screening will occur throughout employment.
Exception: Peace Officer Standards and Training (POST) certified employees are prohibited from the use of marijuana. Health care professionals must check their licensing requirements regarding marijuana use.
Appeal Rights: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the departments action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go tospb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, atspb.colorado.govunder Rules.
After submitting an application, you should receive an immediate email acknowledging your submission. If you do not get the email, please check to ensure you have actually submitted the application and typed the correct email address on the application.
Include a working email address on your application; one that is checked daily as time sensitive correspondence WILL take place via email. You may receive email notifications from a Colorado Dept. of Corrections employee or from this email address: info@governmentjobs.com. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email; if you do not receive correspondence soon after the closing date or if you have questions about this job announcement, please contactMolly Halbach at molly.halbach@state.co.us.
SCHEDULED DATES OF POSSIBLE APPLICANT ASSESSMENTS (I.E., EXAMS, ORAL BOARDS, WRITTEN EXAMS) WILL NOT BE MADE UP. IF YOU FAIL TO SHOW AT THE APPOINTED DATE/TIME, MAKE-UPS WILL NOT BE ALLOWED.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Corrections is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our Employee Relations Specialist,Ana Andersen, at doc_employeerelations@state.co.us or call719-226-4401.
ALL DEPARTMENT OF CORRECTIONS FACILITIES AND BUILDINGS ARE TOBACCO FREE.
WE STRONGLY ENCOURAGE PROTECTED CLASSES TO APPLY.
