We are seeking a Central Intake Coordinator for a temporary role, expected to take place between March and September of 2025 with the potential to go permanent.

Position Summary:

The Central Intake Coordinator is an experienced customer service professional responsible for providing a warm and professional greeting to individuals seeking various behavioral health services. This role requires proficiency in utilizing electronic health record systems, computer systems, and verifying insurance eligibility.

Essential Job Functions

• Collaborate effectively with individuals and community referral sources to facilitate access to services.
• Register new individuals into the electronic health record system.
• Verify insurance eligibility and schedule initial appointments.
• Maintain an organized waitlist for services.
• Work closely with fiscal, administrative, and program teams to ensure smooth operations.

Requirements

Qualifications

Education and Experience:

• Associate’s degree or equivalent experience required.
• Office and data entry experience necessary.
• Bilingual in Spanish is a plus.

Required Qualifications:

• Strong verbal and written communication skills.
• High level of accuracy in work and communication.
• Proficient computer skills, including the ability to work independently in Microsoft Outlook, Word, Excel, Publisher, PowerPoint, and other specialized databases.
• Ability to maintain confidentiality of information.
• Skills in reading, analyzing, and interpreting information.
• Organizational skills to keep systems orderly and the ability to collaborate effectively with diverse staff.

Physical Requirements:

• Visual acuity for reading and interpreting written and computer screen data.
• Manual coordination and dexterity for operating a computer and other office equipment.
• Ability to sit for extended periods while using a computer.

Conclusion

This job description provides an overview of the responsibilities and requirements associated with the Central Intake Coordinator position. It is not an exhaustive list of qualifications, skills, efforts, duties, or working conditions related to the role.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability