JOB SUMMARY

Under supervision, performs central operations activities. Assisting branches by handling customer issues and ensuring daily transactions are processed appropriately at the branch levels and assisting the Bank Operation Officers within all aspects of the Department. Performs a variety of Operations Support and services functions; such as reviewing reports, preparing correspondence and participating in special projects designated to the department. Complies with all regulations which apply within the scope of the position, including Bank Secrecy Act.

DUTIES

• Processes and performs the following functions: OASIS Review, Chargebacks, Foreign Item Collections, ATM Settlement, Cash Vault Balancing, Debit Card orders, FCRM Review.
• Business and Personal online banking password resets.
• Answer inquiries from branches regarding new accounts and other Bank policies and procedures.
• Balance daily branch transit checks.
• Process daily EIM-NSF/OD/Non-posted items.
• Charge daily returned item and e-mail to branches.
• Review daily non-posted GL.
• Review Mobile Deposits and e-mail to branches
• Research and adjustments.
• Process ACH/ATM/POS disputes
• Signature Card Scanning
• Issuing Interest Checks
• Process Bank Levies/Subpoenas
• Process incoming and outgoing wires
• Perform other duties as assigned

QUALIFICATIONS

• EDUCATION: High school diploma or higher.
• EXPERIENCE: 2-3 years branch/teller experience; knowledge of banking regulations

SKILLS/ABILITIES

• PC literate
• detail-oriented
• strong communication skills
• bilingual (English/Mandarin) a plus.

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

WHY WORK FOR US?

Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to:

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Disability insurance

Royal Business Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policies (GLBA Privacy Notice, California Consumer Privacy Act and Online Privacy) at our website Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.