Certification Coordinator

About the role:The Certification Coordinator will oversee the exam candidacy process from registration and scheduling to exam logistics and documentation. This role serves as a primary point of contact for candidates, providing support, answering questions, and ensuring they have the information they need throughout the process.The ideal candidate is organized, detail-oriented, and proactive, with strong communication, customer service, and project coordination skills. This position requires someone who can manage multiple priorities independently, maintain accurate records, meet deadlines, and anticipate and resolve issues to keep processes running smoothly.ResponsibilitiesManage the full certification exam process, including candidate scheduling, registration, and logisticsServe as the primary point of contact for candidates by email, phone, and online platformsGuide candidates through the process, answer questions, help with documentation, and resolve discrepanciesCoordinate exam venues and resources with internal and external stakeholdersMaintain accurate candidate records and exam schedules, and prepare reports as neededEnsure compliance with exam policies and protect confidential candidate informationIdentify process improvements and help implement more efficient proceduresTravel occasionally as requiredQualificationsBachelor's degree preferredCustomer service experience requiredStrong organizational, time management, and multitasking skillsExcellent written and verbal communicationDetail-oriented with a focus on accuracy and data integrityProficient with standard office software and database systemsExperience with exam administration, testing, or certification processes is a plusCalm and professional under pressure, and able to work both independently and with a teamAble to maintain a high level of confidentiality