Requirements Must have: Bachelors degree in Computer Science or a Vocational Training Diploma in Information Technology Over 3 years of experience in a LAN/WAN setting Required certifications: DELL and A+ CompTIA Practical understanding of hardware/software applications and network protocols Experience in IT troubleshooting and computer repair Customer service experience in a technical role Capability to train individuals or groups Excellent written, verbal, and interpersonal communication skills Responsibilities Provide technical support and assistance to staff and community members Troubleshoot network issues and individual hardware/software problems Assist in the installation and configuration of applications and DELL hardware Support the setup of LAN/WAN hardware as directed by the Technical Support Manager or Systems Administrator Manage network user access and services Facilitate training sessions for staff on network updates and software enhancements Travel to remote locations as required by district needs Develop and maintain a detailed knowledge base Keep support records and asset inventory updated in the helpdesk system Stay current with operating systems, hardware, and applications Relay issues and solutions to the technology team Prioritize tasks with or without guidance from management Engage in cross‑training initiatives within the technology department Comply with all company policies and procedures Company We are a vibrant IT team dedicated to providing exceptional support and solutions within the Galena City School District. Our Certified Computer Technician role is crucial for maintaining our IT infrastructure and ensuring efficient operation of our systems. We offer a competitive salary ranging from $30.68 to $33.04 per hour, along with benefits including 401(k) matching, health and dental insurance, paid time off, and more. This is an in‑person position based in Fairbanks, AK. #J-18808-Ljbffr